Noble Systems Corporation, a global leader in unified contact centre technology solutions, announce the selection of the Noble® ShiftTrack Workforce Management (WFM) software by The Probe Group, a leading national provider of customer management outsourced solutions. The addition of ShiftTrack to their Noble Enterprise blended contact management platform allows the company to more accurately plan future workloads and staffing requirements within their contact centre.
“The Probe Group is committed to providing our clients with world-class service and expertise,” said John Zukerman, Group Managing Director. "Noble Systems exhibits the same dedication, which is why we have chosen to expand our current Noble platform with the ShiftTrack WFM solution. Noble provides us with inbound and outbound contact blending that allows us to improve the productivity of our contact centre team. With the upgraded workforce management tools, we will be able to more effectively predict how many staff and which skills we require at any time to meet our service levels, allowing us to deliver a better customer client experience.”
“Probe has a long history built on a passionate commitment to delivering effective and reliable services for their clients,” said Ashley Clayton, managing director for Noble Systems Australia. “We are excited they have chosen to expand the relationship with Noble Systems to provide flexible, scalable, compliant customer contact technology solutions and to help them manage their valuable human resources more effectively.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.