Noble Systems Corporation announced today that Noble® CallTech™ Total Contact has been named as a 2015 CUSTOMER Product of the Year Award winner.
Noble CallTech Total Contact allows contact centers to recapture productivity lost to the growing use of mobile phones and increased calling regulations. Companies can increase Right Party Contacts by determining which numbers mobile versus landline to call at which time of day to get the most desired result. CallTech Total Contact provides enhanced analytic capabilities that help you make the most of every contact attempt, for both mobile lines and landlines. This advanced analytics toolset also helps predict how the consumer’s behavior may vary once they answer the call, based on the time of day and mode of contact. The combination of these two pieces of powerful information gives contact centers an improved chance of getting a right party contact and getting the outcome that they desire from the call.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its CallTech Total Contact solution has proven deserving of this elite status and I look forward to continued innovation from Noble Systems in 2015 and beyond.”
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says,“Research shows that consumer response for how and when they answer a call is likely to be different for cell phones versus landlines, with contact rates for mobile phones reaching levels as high as twice the rate for landlines. With the additional challenges set forth by increasing regulations (such as TCPA) and their impact on call center productivity, it is more important than ever to utilize effective calling strategies to optimize performance. CallTech Total Contact provides contact centers with the customer intelligence to help them make the most of each contact opportunity.”
Noble’s CallTech and CallTech Total Contact analytics products are available for both its premise and cloud Enterprise contact center environments, and can also be integrated with third-party contact management platforms.
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine (customer.tmcnet.com) premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.