For over thirty years, York Support Services Network (YSSN) has been helping individuals in need with case management and community crisis services. With crisis support professionals needing to provide urgent response in a variety of critical mental health situations, 24 hours-a-day, 7 days-a-week, YSSN’s existing business communications system was limiting their ability to provide timely assistance to the community it serves.
With the objective to integrate mobile phone support, leverage the latest UC applications and lower their communication costs, this not-for-profit charitable organization selected the E-MetroTel UCX VoIP and UC platform to replace their legacy Nortel phone system.
“At York Support Services Network, we offer a range of case management and community crisis services, support for individuals with a developmental disability or serious mental illness across seven regional municipalities. With case managers often on the road supporting our community members, the existing communication system we were using was quite outdated, costly to operate and lacked the features we needed to stay connected with our dedicated support team. The experts at Alpha Telecom installed an E-Metro-Tel UCX VoIP and UC solution that provided all the features we needed including Find Me Follow Me mobility, Remote Office calling, centralized dial plan, call recording, conferencing and voice-mail to email. The transition to UCX was very smooth and using SIP trunking has lowered our costs significantly.“ Sandy McClymont, Director of Finance and Operations, York Support Services Network.
By integrating any mobile phone or tablet of their choice, the UCX helps case managers be more productive and responsive with greater access to the applications, resources and support team they rely on. The extension to mobile of office number and four-digit dial plan simplifies communication across multiple offices and reduces long distance costs.
All of the UC applications are available whether a case manager is located at the main office, at a branch location, on the road helping a client or working from home. The built-in suite of UC applications including follow-me mobility, unified messaging, voice and video conferencing, call recording and IVR are all standard features of every UCX appliance deployment.
“The UCX is ideally positioned to help organizations like YSSN cost-effectively migrate to the latest in SIP-based communications technology. Combining support for legacy phones with ready-to-use UC applications in a flexible, scalable appliance server provides a smooth migration and significantly lowers communication costs, demonstrating the unique benefits of migrating to a UCX solution“. Ardavan Nawaby, President and CEO, E-MetroTel.
E-MetroTel is currently working with our partners to evolve existing customer IT networks and enable new UC applications, solutions and services.
E-MetroTel (EMetroTel.com) is privately held and headquartered in Dallas, Texas with offices in Canada, USA, Australia and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom applications products & services to businesses of all sizes. We specialize in Nortel & Avaya solutions and have expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI, Workforce Management and CRM integration. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support and knowledge than they have seen from traditional vendors.