PRC is a global corporation known for providing world-class customer management for leading brands like Expedia, FedEx, DIRECTV, and AARP. In the South Florida community, PRC is quickly becoming known for its giving, and as a champion for corporate citizenship.
Since it was established in 1982, PRC has long been a major contributor to the local job market. The company has always demonstrated a deep and enduring commitment to a wide variety of philanthropic causes in locations where it does business and where employees live and work. In the past, PRC has supported local community groups and organizations through its “PRC Pros”-People Reaching Out. Employees have always been encouraged to volunteer time for communities and charities.
In 2005, PRC announced plans to upgrade its community outreach program with a new name, PRC Community Care, new look, and new logo. Under the guidance of David Wylie, Communications Manager, PRC Community Care has developed a greater vision as to how PRC can better support and impact the community. “Our success as a company is closely linked to the vitality of the communities where we work and live,” said Wylie, “and PRC Community Care is the vehicle that allows our employees to reach out to those communities.”
In the last year, through PRC Community Care, employees of the company have given over $120,000 in charitable donations to local community groups and organizations like the International Red Cross Tsunami Relief Effort, Toys for Tots, Gilda’s Club of South Florida and the Salvation Army Food Bank. More recently, through the PRC Community Care program, employees participated in the IAC Community Service Day by entertaining children at Broward’s Kids in Distress, collected and organized food at the Cross Road Food bank, collected school supplies for Miami-Dade’s Scott Lake Elementary school and raised almost $10,000 for United Way supported programs.
Currently, PRC Community Care is joining forces with the American Red Cross to aid victims of Hurricane Katrina. Through numerous fundraising events such as Casual Day for Charity, car washes, and bake sales in each of the company’s contact centers, the group hopes to raise thousands for this massive relief effort.
PRC’s Chief Executive Officer, John G. Hall, believes the company’s efforts will be successful because of the participation and generosity of the frontline employees and Team Managers. “Our employees across the entire company had an immediate and tremendous outpouring of sympathy, compassion and action in support of residents in the Gulf Coast,” Hall said.
PRC employees echo this sentiment. “After seeing the devastation left by Hurricane Katrina I was moved to do something to help,” said Ursula Uriarte- Redmond, at TM at the Kendall Contact Center. “This PRC Community Care initiative will give us the chance to step up to the plate and help with the people who are suffering so much.”
The community is appreciative as well. Commenting on PRC Community Care’s quick response to the Gulf Coast disaster, American Red Cross Representative Danielle Johnson-Vermenton said, “We are pleased that PRC is stepping up and holding this company-wide campaign. The need is tremendous and it continues to grow.”
Thousands of storm victims are without food, drinking water, power, and hope. Through PRC Community Care, our employees have the opportunity to meet those needs.