PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Oak Consulting FZC

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

ManageEngine Advances ServiceDesk Plus Analytics with Zoho Reports Integration - IT Service Desk Teams Gain Fast, Insightful Reporting   No Database Queries Needed -ManageEngine.com
ManageEngine Advances ServiceDesk Plus Analytics with Zoho Reports Integration

 

NewswireToday - /newswire/ - Dubai, UAE, United Arab Emirates, 2014/12/12 - IT Service Desk Teams Gain Fast, Insightful Reporting No Database Queries Needed -ManageEngine.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

ManageEngine, the real-time IT management company, today announced that ServiceDesk Plus, the IT help desk software, is now integrated with Zoho Reports, the online reporting and business intelligence application from Zohocom. Available immediately as an add-on module, the Zoho Reports integration lets ServiceDesk Plus users easily analyze their IT service desk data as well as create insightful reports and visually rich dashboards for informed decision-making.

Timely access to meaningful, IT service management data and reports gives IT managers the intelligence they need to optimize their service desk operations. For instance, knowing hourly patterns of incoming service ticket volumes helps improve resource planning. Acquiring such intelligence, however, typically requires users to spend a lot of time writing complex database queries to mine service desk information. Most IT service desk teams are too busy resolving end-user issues to perform those advanced analytics.

“While raw data and graphs are abundant in IT service desk environments, analysis and insightful recommendations are scarce,” said Clarence Rozario, Director of Product Management at Zoho. “With the Zoho Reports integration, IT managers using ServiceDesk Plus can keep track of the key metrics that matter and demonstrate the value of their IT service desk operations in tangible terms to the stakeholders involved.”

“The addition of Zoho Reports is a big step for ServiceDesk Plus and for the thousands of customers who use it to manage their IT service desks,” said Umasankar Narayanasamy, Director of Engineering at ManageEngine. “Over and above the default and custom reporting options in ServiceDesk Plus, this new integration empowers our customers to squeeze advanced intelligence out of their service desk data for critical decision-making without the complexity usually associated with advanced BI efforts.”

Advanced Service Desk Reporting Made Easy
The new Zoho Reports add-on complements the ready-made and custom reports previously available in ServiceDesk Plus. The new add-on provides an easy, efficient way to derive business intelligence out of IT operations data no database queries required. Instead, the Zoho Reports add-on lets IT service desk managers and agents quickly create powerful reports and dashboards using a flexible, drag-and-drop interface. With the Zoho Reports add-on, users can:

• Generate fine-grained reports on the fly, without writing database queries;
• Track the most important service desk KPIs with 80+ prepackaged reports;
• Shape and design data with a wide range of charts, tabular and summary reports;
• Create personalized dashboards for consolidated views of multiple reports;
• Share data and reports for collaborative analysis and report creation;
• Embed reports and dashboards across websites, intranets, blogs and applications;
• Automatically generate reports and automatically email them from ServiceDesk Plus;
• Access cloud-based reports any time from a variety of platforms, such as mobile and tablet.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Oak Consulting FZC

 
 

PREMIUM Article / Social Media:

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


ManageEngine Advances ServiceDesk Plus Analytics with Zoho Reports Integration

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Nirmala D'souza - OakConsulting.biz 
+971 5 07343840 nimi[.]oakconsulting.biz
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Oak Consulting FZC securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Oak Consulting FZC / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

eHosting DataFort Awarded ‘Managed Services Provider of the Year’ At Seventh Annual ICT Achievement
Gigamon to Showcase its Innovative Visibility Fabric Solutions At RSA Conference 2016 Abu Dhabi
Mimecast Addressed Effective Protection Against Ransomware At Gartner’s Security Summit
TransSys Awarded 'Systems Integrator of the Year' At ICT Achievement Awards 2016
APART Introduces Luxury Fashion Brands At Dubai Exhibition
TransSys to Showcase Oracle Cloud Solutions At GITEX Technology Week 2016
Smart Link and Six Clients Sweep Top Honours at Middle East Contact Centre Awards 2016
Arabian Power Electronics Company Announces GCC Expansion Plans At WETEX 2016
Mimecast Announces Middle East Expansion Plans
Cisco Honours Top Performing Partners At its UAE Partner Summit
Cisco to Drive ‘Digitization’ Message At UAE Partner Summit
eHosting DataFort Enhances its Online Self-Service Public Cloud Portal
eHosting DataFort Awarded ‘Managed Services Provider of the Year’
StorIT and Tintri Sign Distribution Agreement for Middle East and North Africa
Cisco Drives Gender Inclusion in ICT through its Girls Power Tech Initiative

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)