Altitude Software, a leader in unified customer interaction solutions, today announces that Mediapost Group, a customer relationship management expert group of companies in Spain, selected Altitude Cloud Contact Center solutions to deliver better services and enable future business expansion.
Mediapost Group has five business units that address a wide range of marketing business areas, from contact centers to relationship marketing, logistics to business intelligence, customer acquisition to customer retention programs,“smart mailings”, etc.
The project’s first phase was to develop and deploy the Altitude uCI customer interaction management suite, together with the Altitude vBox communications platform, in a private cloud solution for VOCEX. The goal is to provide VOCEX, the contact center unit of Mediapost, with new campaign optimization capabilities that make campaign creation, replication and management fast and intuitive.
New features enable campaign optimization
“We were tied with what we now see were quite limited technology solutions in terms of campaign management” states Mrs. Mercedes Herrero, VOCEX General Manager. “Altitude Software provides us with tools to further optimize our campaigns: easy script development; flexible data modelling, and advanced monitoring and reporting capabilities.” VOCEX already has new voice inbound and outbound campaigns in place, using Altitude solutions.
“Our Cloud solutions ensure that the contact center operation adjusts immediately to variations on the demand, and is completely scalable” states Raquel Serradilla, Executive Vice President for Southern Europe at Altitude Software. “We have the resources to guarantee that our customers can meet peak demand without disruptions, secure the business, and optimize costs”.
The Altitude Cloud Contact Center is a complete, reliable and easy-to-use cloud solution for contact center decision makers that want to set up intelligent campaigns and integrated services that meet customer challenges and solve business problems. It can be up and running within hours, with little to no capital investment. Specialized and experienced teams take care of the I.T infrastructure, so that the contact center can focus on its business, achieving increased productivity and competitiveness. The Altitude Cloud Contact Center solution is already available in key markets worldwide.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.