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In this easy-to-read, easy-to-understand book, the author provides uncomplicated and smart approaches to solving managements' biggest headaches. The book is written to help a physician or practice administrator create a practice where staff wants to work and patients want to come.
"Not enough time, not enough money, too many demands," is the lament of the physician and medical practice manager today, nationally recognized consultant Judy Capko points out. Capko, with over 20-years of experience, shares her energetic and innovative approach to organizational management through building patient centered strategies and valuing staff contributions. “With this book, I attempt to bring new strategies and ideas to the ‘Not enough time, not enough money, too many demands’ quandary,” she adds.
Said Nancy Collins, President of Greenbranch Publishing, “This is not your standard how-to-book. Judy Capko taps into the most successful medical practices and gives the reader the inside scoop on what is working – and what is not working in practices. All physicians and practice executives will find the secrets divulged here critical to the running of an efficient and successful practice.”
Selected Table of Contents for "Secrets of the Best-Run Practices":
The Perfect Receptionist
• Everyone loves Susan
Conquering Work & Patient Flow Problems
• The power of data
• The findings
• The remedy
• Searching for a champion
• Making it happen
The Amazingly Productive Doctor
• Making time count
• The clinical flow
• Everyone benefits
• Lessons learned
Mastering the Appointment Schedule
• Looking at the indicators
• The financial impact
Common Sense Risk Management
• Could it happen to you?
• Start with the relationship
• Documentation
• Develop a risk management plan
• Discharging patients
Team Spirit – Team Power
• Takes a leader
• Team thinking
• Building from the ground up
The Dynamics of the Outpatient Academic Practice
• Competing priorities
• A world of difference
• Administrative challenges
• Operational assessment
The Power of Revenue Management
• Capturing charges
• Charge reporting
• Revenue recovery
• Monitoring performance
• Accounts receivable management
• Whose practice is it anyway?
• The embezzler
Great Employees – The Simple Truth
• Look at Robin
• Get off to a good start
• The visible manager
• Make everyone a winner
• No tolerance policy
• Your #1 customer
The Money Crunch
• They grew too fast
• Checking out the numbers
• The infrastructure
• Turnaround strategies
Reshaping the Practice – A New Genre
• What can go wrong
The Practice of The Future
• The Quality Factor
• Focus on Employees
• Advancing Technology
Collins adds, “We think by reading this book you'll learn how to seize control of your practice, gain a vision for your practice that will inspire your staff, have validation of what you're already doing right, see that you are not in this alone and how other practices struggle with similar issues, and have a roadmap for changes to make your practice shine.” The new book also comes with a toolbox of essential forms for the medical practice.
The early reviews for "Secrets of the Best-Run Practices" are all very positive:
“Reading the Capko book is like having your own practice consultant on call 24/7.”
Marc Wishingrad, MD, Partner, GI Associates, and Assistant Clinical Professor, David Geffen/UCLA School of Medicine.
“I can say without reservation that I have been there, done that! The chapters read like a great mystery…uncovering the nucleus of the office problems. Judy is the Pink Panther of health care management. Judy presents the problem, solution and implementation plan in a very neat and orderly manner.”
Colleen Burgess, CMM, Past-President, PAHCOM (Professional Association of Health Care Office Management)
“The format takes the reader through real life encounters with practices struggling to conquer challenges in their operations and provides solutions to turning the practice into a best-run practice.”
Ann C. McFarland, FACMPE, Innovation Management and Past-President, CA MGMA (Medical Group Management Association)
“As far as I’m concerned, it should be required reading for any doctor who manages their business. Chapter 10 is my favorite chapter. It puts an organized method of focusing on the important numbers of a medical practice: what goes in vs. what is going out.”
Brent Greenberg, MD, President, Penn Elm Medical Group
“This book should become one of the secrets of your own best-run practice.”
Timothy W. Boden, CMPE, Administrator, Northwest Mississippi Kidney Center
“Every practice has pitfalls to avoid, crises to fix, and goals to meet. No matter how well we think our practices are doing, there is usually room for improvement and trouble always looming on the horizon. Judy’s analysis and recommendations are very specific, practical and direct.”
W. Lee Wan, MD, Coastal Eye Specialists
“I would recommend this book to any office manager or administrator – from the smallest to the largest practices. Judy’s techniques really work!”
Robin Schmidt, General Surgery Office Administrator, Camarillo, CA
“I was blown away by the chapters I read. I think this book should be on the desk of every practice manager, physician, supervisor, consultant, state and local medical associations, practice management companies, etc. the list is endless. This should be required reading for anyone that is striving to be successful and fulfilled in practice management or is endeavoring to provide sound, logical advice to healthcare professionals. Not only did Judy thoroughly research pertinent practice issues and develop a plan of action, she provided sound guidance on how to gain the “buy in” from those individuals involved in a change of process. This guidance alone will be of great value to the practice administrators and managers that I know!”
Carol Aiken, CMM, Past-President 2003-2004, PAHCOM (Professional Association for Health Care Office Management)
Green branch Publishing, LLC, with headquarters in Phoenix, Maryland, is a privately held firm founded in 1998. The company is a leading publisher of medical practice management titles, electronic media and audio conferences for physicians, practice administrators and office practice managers.
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