Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it has established a partnership with IDology, a leading provider of on-demand identity verification and fraud prevention solutions for anyone conducting business in a customer-not-present environment, to deliver next-generation Knowledge-Based Authentication (KBA). IDology’s must-have technology is fully integrated with eKBA™, Enacomm’s mobile product targeted at fraud prevention that helps organizations authenticate customers and activate their accounts in real-time.
At Money20/20, show attendees can see IDology’s identity verification at work by visiting Booth 707 where Enacomm is demonstrating eKBA. Presented audibly through voice and through visual IVR on a smart device, eKBA prompts individuals to answer personalized questions via a graphical user interface.
“The financial industry has an indispensable role to play in combating fraud, which is becoming not only more common, but also more sophisticated,” said John Dancu, CEO of IDology. “Credit, debit and prepaid card fraud are still a major problem, but organizations of all sizes can now be part of the solution by equipping themselves with innovative technology solutions that stops scams in their tracks without needless customer friction.”
In addition to enhancing security, IDology-enabled mobile authentication increases efficiency and cuts expenditures, greatly reducing the need for customers to confirm their identities by speaking with customer service representatives. By freeing up this big-ticket resource, the cost of authentication can be reduced significantly.
“For over a decade, IDology has been trusted as an authority on confirming the identity of customers with comprehensive, accurate information,” commented Enacomm CEO Michael Boukadakis. “Enacomm is happy to call IDology a partner, as we work together to make the authentication process faster, securer, and more cost-effective.”
Enacomm (enacomm.net) is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000, 000 voice calls, SMS texts, emails and automated data transactions every day.
Enacomm® is a registered trademark of Enacomm, Inc.
IDology (idology.com) will be located at Booth 523 at Money2020 2014. IDology, Inc. provides innovative technology solutions that verify an individual’s identity and/or age for organizations operating in a customer-not-present environment. The IDology platform serves as a collaborative hub for monitoring and stopping fraudulent activity across the entire network while also driving revenue, decreasing costs and meeting compliance regulations. Founded in 2003, IDology offers a solution-driven approach to identity verification and fraud prevention, providing streamlined processes that ultimately help increase customer acquisition and improve the overall customer experience. IDology has developed an on-demand technology platform that allows customers to control the entire proofing process and provides the flexibility to make configuration changes that are deployed automatically without having to rely on internal IT resources or IDology’s customer service so customers can stay ahead of the fraud landscape while also maintaining compliance. For more information, visit IDology.com.
Filed Under: Press Release Tagged With: customer authentication, eKBA, Enacomm, fintech, fraud prevention, Identity verification, interactive voice response, IVR, knowledge based authentication, mobile, Money2020, out of wallet authentication