The financial and credit union industries have shown remarkable flexibility and adaptability in recent years by leveraging technological advancements to provide new banking products and services that have greatly improved the customer banking experience.
Adapting to the changing needs of its customers, Jefferson Bank and Trust exemplifies this service transformation by offering a wide array of personalized services including 24/7 telephone and online banking, mobile web banking, mobile check deposit, personal and commercial investments, integrated tax tools and more.
With five locations serving individuals and businesses throughout the St. Louis area for over 100 years, Jefferson Bank and Trust was ready to evolve to a next-generation SIP-based communication solution that would provide the Unified Communication applications they needed to enhance customer service experience. Technology partner Convergent Communications made the upgrade very simple and cost-effective with the deployment of an E-MetroTel UCX VoIP and UC server platform.
“Jefferson Bank and Trust is committed to providing our customers with quality financial solutions and exceptional customer service but the legacy Nortel PBX we were using was no longer up to the task. We upgraded to an E-MetroTel’s UCX VoIP server platform a few years ago and have been thoroughly impressed with its flexibility and rich feature set. By integrating our existing Nortel digital phones with the built-in Unified Communication tools, we were able to improve customer service while benefiting from immediate telephony savings. The upgrade to UCX release 4.0 went very smooth and the call recording feature is very easy to use.” Kevin Jones, Information Technology Officer, Jefferson Bank & Trust.
Designed to be very flexible and adaptable with its ability to support a pure IP model with SIP trunking or a mix of analog, digital and IP stations as well as TDM trunking options, the E-MetroTel UCX VoIP and UC platform makes transitioning to a SIP-based communication architecture quite economical. Every UCX appliance server comes with a built-in suite of Unified Communication features including follow-me mobility, unified messaging, voice and video conferencing, call recording and reporting, contact center, IVR and more. The integrated back-up software feature automatically achieves the customer call recordings on the network, helping meet financial industry compliance.
“The E-MetroTel UCX VoIP and UC platform is ideally positioned to help the Financial industry transform their legacy communication platforms to a next-generation SIP solution that is much more flexible, offers the UC tools they need to enhance their customer banking experience and reduce communications costs. We are delighted with the UCX migration at Jefferson Bank and Trust.” Ardavan Nawaby, President and CEO, E-MetroTel.
E-MetroTel is currently working with its partners to evolve existing customer IT networks and enable new UC applications, solutions and services.
E-MetroTel (emetrotel.com) is privately held and headquartered in Dallas, Texas with offices in Canada, USA, Australia and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom applications products & services to businesses of all sizes. We specialize in Nortel & Avaya solutions and have expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI, Workforce Management and CRM integration. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support and knowledge than they have seen from traditional vendors.