Verint® Systems, Inc. today announced that it received a Best Practices Leadership honor from Frost & Sullivan, a leading global analyst and consultancy firm. The Market Leadership Award distinction for Latin American Contact Center Quality Monitoring Systems will be presented on January 29, 2015 during the firm’s banquet in São Paulo.
“Verint delivers to its customers a solid quality monitoring solution and high-caliber total experience. Through its customer engagement optimization suite, organizations can save time, cost and resources, and benefit from a robust set of functionality that enriches interactions and optimizes business processes and performance,” says Maiara Paula Munhoz, senior industry analyst, LATAM, enterprise communications, Frost & Sullivan.
This recognition is presented each year to the company that embodies an excellent vision for high-quality total customer experience and executes on that vision to achieve a strong market position. It identifies innovative leaders that continue to prosper under growing competitive intensity, increased customer demand and an era of economic change.
Adds Munhoz,“By leveraging its own survey and analytics solutions to gather feedback from its customers, and through the dedicated professionals in its Customer Experience Program, Verint is able to capture, analyze and act on customer feedback to drive better business, and stronger customer satisfaction and engagement.”
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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