PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Radvision Ltd

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America - Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center Routing - Avaya.com
Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

 

NewswireToday - /newswire/ - Santa Clara, CA, United States, 2014/10/21 - Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center Routing - Avaya.com. NASDAQ: RVSN

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Audio/Video Equip./Surveillance Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Avaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.

The 2014 Frost & Sullivan North America Market Leadership Awards for Inbound Contact Center Routing and for Interactive Voice Response were given to Avaya based on evaluations across a number of criteria, such as product quality and differentiation, implementation excellence, price/performance value, brand strength and continuous innovation.

Frost & Sullivan noted that for the fourth year, Avaya has achieved greater than 30 percent share in the Inbound Contact Center market. In 2013, Avaya's share in the Interactive Voice Response market grew to nearly 19 percent from 12.3 percent the year prior, fueled by a boost in sales of close to 80 percent.

Avaya has more than a quarter century of expertise in the development and implementation of customer engagement technologies and is well positioned to capitalize on changing trends in the market, including the move to omni-channel customer engagement and cloud-based Contact Center services, or CCaaS. Today, Avaya offers the only true technology platform for omni-channel customer engagement with Avaya Aura® Experience Portal, which provides a single software platform from which to bring every aspect of the customer experience into a seamless, dynamic stream with greater, real-time visibility into interactions and contextual information.

Demand from Cloud Service Providers and customers for customer engagement technologies powered by Avaya and Avaya Private Cloud Services has been increasing rapidly. In the past half year, BT Wholesale, Teletech and HP are just a few of those who have announced plans to extend Avaya customer engagement technologies as a service to their customers or partners.

Quotes
"Avaya has achieved a leadership position in the contact center market by continuing its history of innovation, understanding market trends and customer needs, and providing superior support to customers and partners. We are very pleased to recognize Avaya with the 2014 Market Leadership awards for Interactive Voice Response and for Inbound Contact Center Routing."
Nancy Jamison, Principal Analyst Customer Contact, Frost & Sullivan

"The only consistent, assured means of sustainable brand growth is by having customers that truly engaged with a company. This means that the technology they use needs to provide the experience that supports engagement simple, efficient yet comprehensive and reflective of the community the brand represents. Avaya Customer Engagement technologies provide the omni-channel experience for both customers and, just as importantly, the companies that serve them, delivered in the deployment model that best suits the company's objectives."
Tom Schollmeyer, vice president, Contact Center and Cloud Solutions, Avaya

Tags: Avaya, customer experience, engagement, contact center, cloud, CCaaS

About Avaya
Avaya (avaya.com) is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward-looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Audio/Video Equip./Surveillance Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Radvision Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Audio/Video Equip./Surveillance articles,
CATCH Visitors via Your Competitors Announcements!


Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Deborah Kline - Avaya.com 
908-953-6179 klined[.]avaya.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Radvision Ltd securities in any jurisdiction including any other companies listed or named in this release.

Audio/Video Equip./Surveillance via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Radvision Ltd / Company Profile


Read Audio/Video Equip./Surveillance Most Recent Related Newswires:

Avigilon Expands H4 Platform with H4 PTZ Camera Line Featuring Video Analytics
Safran Identity & Security to Provide The French National Police with its Latest Video Analysis Platform
Axis Introduces Durable Fixed Domes, Including Stainless Models, Exceptional Light Sensitivity and Wide Dynamic Range
Axis Updates its Popular AXIS P32 Series for Even Better Image Quality
PlateSmart ARES Competes in AST Homeland Security Awards
AxxonSoft exhibiting at Security Essen 2016
MOBOTIX and Advantech Integrate Video Solutions for the Transport Sector
Genetec, Inc. and MOBOTIX AG Announce Technology Integration Partnership
Axis Introduces Small and Cost-efficient Bullet Style IP Cameras
HR Introduces HDMI Audio Extractor W/50 Watt Amp
Axis Celebrates 20 Years of Network Video Cameras
Axis Introduces New Series of Cost Efficient HD Fixed Domes with Built-in Infrared Illumination
Axis Introduces Laser Focus Technology for PTZ Surveillance Cameras
Avigilon Expands H4 Platform with 360-degree Fisheye Camera Line
Axis Introduces All-in-One Wireless Video Surveillance Solution for Small Businesses

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)