PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud - Aspect Software announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery - Aspect.com
Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2014/10/14 - Aspect Software announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery - Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Latest in Aspect’s expanding portfolio of cloud and hybrid customer engagement solutions;
• Aspect Workforce Management Cloud has full functionality of Aspect’s market-leading premises-based solution with all the TCO and service/support benefits of the Aspect Cloud;
• Comes fully integrated with Aspect’s omni-channel cloud contact center solution Zipwire.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery. The solution is deployed in the Aspect Cloud, the company’s expansive and patented global data center and telecommunications infrastructure optimized to deliver Aspect’s SaaS, hosted and managed service offerings.

Contact centers are constantly faced with the extremely difficult challenge of efficiently managing a workforce of hundreds or even thousands of employees. They wrestle with optimally filling agent seats with the right number of employees, with the right skills, scheduled to work at the right time, all while trying to manage predicted work within target service level agreements. At the same time, they are under never-ending pressure to lower costs while ensuring technology and support solutions are delivering maximum value. The need for companies to find solutions to these challenges is why industry research firm Frost & Sullivan in their North American Hosted Contact Center report predicts that the number of WFM solutions in the cloud is expected to grow by more than 18 percent over the next three years.

“Aspect’s Workforce Management solution is the system of choice for many leading companies, several of whom have as many as 40,000 agents. Aspect’s WFM Cloud provides the perfect complement to Zipwire, our award-winning omni-channel Cloud contact center, and is certainly among the best if not the best workforce management pure-cloud platform on the market,” says John Amein, vice president product management, Aspect. “Because the solution operates seamlessly in the Aspect Cloud and is fully integrated with our Zipwire contact center, customers enjoy fast deployment of the two core elements they need for customer engagement. The cloud-based deployment also offers customers pay-as-you-go conveniences, easily expanding and contracting capacity, while eliminating infrastructure management. It does all of this while delivering all of the multi-channel, multi-skill capabilities of Aspect’s best-in-class on-premises WFM solution.”

Features of Aspect WFM Cloud include:

• Pre-integration with Zipwire, Aspect’s omni-channel Cloud contact center solution;
• Intuitive, modern, icon, widget and dashboard-based user interface;
• Easy-to-use schedule editor, schedule trades, trades bulletin board and sequential shift bids;
• Centralized visibility into employee characteristics, preferences, schedules, and performance;
• Real-time intraday performance and agent adherence tracking;
• Accurate forecasting in all inbound, outbound and blended environments;
• Sophisticated forecasting algorithms that support multiple business objectives;
• Browser-based agent self service;
• Simplified management of workforces across multiple sites and outsourced locations.

With its operation in the Aspect Cloud, the solution gives customers all of the benefits of cloud delivery, including being able to convert capital expenditures to operating expenditures, enable rapid scalability, the elimination of software and hardware maintenance, and the lowest possible total cost of ownership.

Aspect Workforce Management Cloud is available in North America and Europe. For more information, visit our website here zipwire.aspect.com/.

About Aspect

Aspect’s fully-integrated solution (aspect.com) unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

SKRAW-MET Selects Infor to Manage Increasing Production Demands
Belfast Waterfront Named 2016 Site of the Year by Kentico
Aspect Software Combats the Mobile Fraud Challenge At the Cards & Payments Summit 2017
SIX Leverages IBM Watson for Cognitive Security Operations Center
Europris Drives Centralized Store Planning with JDA Across More than 240 Stores
Warmington Properties, Inc. Selects Yardi Property and Investment Management Solutions
Visionet Announces Enhanced Web Services for its Uniform Closing Dataset (UCD) Solution
Rexel Puts Spark into Customer Service with Infor M3
Acceleware Announces Successful Phase One RF XL Field Test
Yellowfin to Launch 7.3+ Analytics Platform in Global Webinar Series
Pegasystems Launches Pega Service Ventures to Invest in Next Generation Digital Transformation and Customer Engagement Start-ups
Oracle Utilities Launches Smart Grid and IoT Device Management Solution in the Cloud
Zendesk Makes Significant Investment in France with Move to Station F Paris and New Offices in Montpellier
Teradata Debuts Open Source Kylo™ to Quickly Build, Manage Data Pipelines
Luit Infotech Introduces A Completely Responsive Business Applications Suite LuitBiz

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  MagLar, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)