PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud - Aspect Software announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery - Aspect.com
Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2014/10/14 - Aspect Software announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery - Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Latest in Aspect’s expanding portfolio of cloud and hybrid customer engagement solutions;
• Aspect Workforce Management Cloud has full functionality of Aspect’s market-leading premises-based solution with all the TCO and service/support benefits of the Aspect Cloud;
• Comes fully integrated with Aspect’s omni-channel cloud contact center solution Zipwire.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management with all of the advantages and financial benefits of cloud delivery. The solution is deployed in the Aspect Cloud, the company’s expansive and patented global data center and telecommunications infrastructure optimized to deliver Aspect’s SaaS, hosted and managed service offerings.

Contact centers are constantly faced with the extremely difficult challenge of efficiently managing a workforce of hundreds or even thousands of employees. They wrestle with optimally filling agent seats with the right number of employees, with the right skills, scheduled to work at the right time, all while trying to manage predicted work within target service level agreements. At the same time, they are under never-ending pressure to lower costs while ensuring technology and support solutions are delivering maximum value. The need for companies to find solutions to these challenges is why industry research firm Frost & Sullivan in their North American Hosted Contact Center report predicts that the number of WFM solutions in the cloud is expected to grow by more than 18 percent over the next three years.

“Aspect’s Workforce Management solution is the system of choice for many leading companies, several of whom have as many as 40,000 agents. Aspect’s WFM Cloud provides the perfect complement to Zipwire, our award-winning omni-channel Cloud contact center, and is certainly among the best if not the best workforce management pure-cloud platform on the market,” says John Amein, vice president product management, Aspect. “Because the solution operates seamlessly in the Aspect Cloud and is fully integrated with our Zipwire contact center, customers enjoy fast deployment of the two core elements they need for customer engagement. The cloud-based deployment also offers customers pay-as-you-go conveniences, easily expanding and contracting capacity, while eliminating infrastructure management. It does all of this while delivering all of the multi-channel, multi-skill capabilities of Aspect’s best-in-class on-premises WFM solution.”

Features of Aspect WFM Cloud include:

• Pre-integration with Zipwire, Aspect’s omni-channel Cloud contact center solution;
• Intuitive, modern, icon, widget and dashboard-based user interface;
• Easy-to-use schedule editor, schedule trades, trades bulletin board and sequential shift bids;
• Centralized visibility into employee characteristics, preferences, schedules, and performance;
• Real-time intraday performance and agent adherence tracking;
• Accurate forecasting in all inbound, outbound and blended environments;
• Sophisticated forecasting algorithms that support multiple business objectives;
• Browser-based agent self service;
• Simplified management of workforces across multiple sites and outsourced locations.

With its operation in the Aspect Cloud, the solution gives customers all of the benefits of cloud delivery, including being able to convert capital expenditures to operating expenditures, enable rapid scalability, the elimination of software and hardware maintenance, and the lowest possible total cost of ownership.

Aspect Workforce Management Cloud is available in North America and Europe. For more information, visit our website here zipwire.aspect.com/.

About Aspect

Aspect’s fully-integrated solution (aspect.com) unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

PTC Named a Global Leader in IoT Platforms by IDC MarketScape
Pegasystems and Accenture Team to Offer Communications Service Providers Intelligent Customer Decisioning as a Service to Improve Customer Engagement
IBM and University of Alberta Publish New Data on Machine Learning Algorithms to Help Predict Schizophrenia
The Weather Company Collaborates with PurpleAir to Provide Community Air Quality Data Across its Consumer Properties
Frost & Sullivan Recognizes eClinicalWorks’ Revenue Cycle Management Services with Leadership Award
London Stock Exchange Group Collaborating with IBM to Develop Securities Data Blockchain Solution for European SMEs
ITEX IT-Service GmbH Achieves Silver Partner Status with NAKIVO
Oracle Named a Leader in 2017 Analyst Evaluation for Digital Process Automation Software
NAKIVO Launches v7.2 Beta with ASUSTOR NAS Support and New Features for Microsoft SQL Server
Splunk and Booz Allen Hamilton Announce Cyber Intelligence Service to Manage Advanced Threats with Greater Precision and Speed
Duke Kunshan University Selects Oracle to Optimize Student Experience
Infor Announces New Collaboration with ADP
SYSPRO ERP Software’s New AI Capabilities for Manufacturers and Distributors Reported by Leading Enterprise Solutions Analyst
Proctor Library at Flagler College Implements Innovative Solution, Joining a Host of Academic Libraries in Florida
TIBCO Energy Forum to Showcase Augmented Intelligence for Energy Sector Optimization

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  MagLar, Inc.

Visit  Rapid Recovery





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)