Windstream, a leading provider of advanced network communications, announced it launched its new Carrier Solutions Portal, which allows the company’s many carrier customers to seamlessly and efficiently price, submit and manage Windstream orders through a logical and simple user interface. The consolidated interface encompasses Windstream’s nationwide footprint, including all acquired networks, as well as heritage CLEC and ILEC properties and includes key components such as a quote manager, order worksheet and an order manager.
The Windstream Carrier Solutions Portal is an industry standout in many respects. With its unique ability to directly flow an order from pricing to installation, the portal eliminates the need for carrier customers to navigate multiple tools and rekey data into separate interfaces. The application enables faster and more accurate price quotes, improves order submission and efficiency and also provides enhanced order status visibility for more seamless service installation and completion efforts.
“The new Windstream Carrier Portal was developed and customized to address the very unique needs of the carrier space and is a direct result of input and feedback from our customers,” said John Nishimoto, Windstream’s vice president of wholesale business development. “Our carrier customers are seeking a single system that can consolidate pricing, request services and intelligently pull stored information specific to their account and network interconnects ultimately, they need a tool that can manage the process from quote request to installation. Windstream’s new portal meets this need, delivering on our ‘smart solutions, personalized service’ brand promise.”
The Windstream Carrier Solutions Portal offers the ability to price and order Private Lines, Waves, Carrier Ethernet, MPLS Aggregation, Dedicated Internet and DS1 Aggregation services with an intelligent design that adjusts order forms based on the selected service type and provides visibility into order status.
“Ease-of-use is a key component of a self-service portal’s ability to improve the customer experience and thereby influence future purchasing decisions,” said Fedor Smith, president of ATLANTIC-ACM. “Our research indicates that amongst wholesale buyers, a portal’s capacity to provide automated quoting ranks higher than all other web portal functionality as a driver of purchase when selecting a provider, while standardized and transaction-based portal functionality can contribute to the customer’s perception of how easy it is to do business with a carrier, another key driver of purchase.”
The on-boarding process for existing carrier customers into the new portal has started, with many key customers seamlessly quoting and ordering services. New carrier customers or prospects interested in using the tool or learning more about Windstream’s Carrier solutions can request information from a Carrier Products Solutions specialist.
Windstream (windstream.com), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.