PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Aspect Software’s Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award - Aspect Software announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology Excellence Award for Aspect® Proactive Engagement Suite - Aspect.com
Aspect Software’s Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2014/09/18 - Aspect Software announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology Excellence Award for Aspect® Proactive Engagement Suite - Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Aspect awarded for innovation in speech technology solutions that improve customers’ bottom line;
• Pure cloud, SaaS-based customer communication application suite fully automates two-way omni-channel interactions;
• Marks Aspect’s continued success in transforming company into a leading cloud solutions provider.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology Excellence Award for Aspect® Proactive Engagement Suite. The tenth-annual Speech Technology Excellence Awards, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

Aspect’s Proactive Engagement Suite, a SaaS-based application, provides businesses a personalized, compliant and cost-efficient method for two-way outbound customer engagement that operates entirely in the cloud. With its omni-channel capabilities, customers can be in control of how they want to be contacted, how they want to respond and how they choose to take action on notifications. The Proactive Engagement Suite enables customer care that drives customer satisfaction, saves cost, inspires loyalty, and ultimately increases revenue.

“We have been delighted with the results of Aspect Proactive Engagement Suite over the past two years. It was incredibly easy to implement and integrate into our existing business processes,” said Graham Blackburn, Contact Center Manager at Anglian Water. “It has allowed us to consolidate multiple channels of communication into one cost-effective, unified platform, with minimal involvement on our part. Customers do have the option to opt out of this proactive notification service, but the fact that very few do demonstrates the value they believe it adds to their customer experience, and in turn brings added value to Anglian Water as a business. Several customers have already taken the time to give positive feedback, so we are delighted with the way the Aspect Proactive Engagement Suite has been received. Obviously from a business perspective, the fiscal benefits have been a huge bonus.”

“In order to keep up with consumers’ expectations of how they communicate with brands, companies have to provide seamless and integrated customer service as well as start becoming more proactive in how they engage with their customers,” says Chris Koziol, president and general manager of Interaction Management at Aspect. “The Speech Technology Excellence Award illustrates Aspect’s success in empowering brands to deliver exceptional service and support to consumers as they need it, and how they want to receive it.”

Because the suite operates on industry best-practice template applications, businesses can implement solutions within hours as compared to weeks when using premise-based systems.

“Aspect has demonstrated to the editors of CUSTOMER magazinethat its product is both innovative and a leader in the speech technology industry. Aspect’s Proactive Engagement Suite has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.

The Speech Technology Excellence Awards will be published in the 2014 October issue of Customer Magazine.

About Aspect

Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software’s Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

Oracle Cloud Applications Drive Carbon’s Quest to Lead in 3D Printing and Additive Manufacturing
Mentor Graphics Expands Comprehensive ISO 26262 Qualification Program
Babbobox and Clevertime-Consulting, LLC Announce Strategic Partnership for EU Market
Ermes Group Selects IBM Cloud-Based Pricing to Engage Customers with Timely In-Store Sales
NAKIVO Announces Support for Hyper-V Backup in the Upcoming v7
Sur La Table Selects Oracle Commerce to Complement Oracle Retail Xstore Point-of-Service
Ford-Werke GmbH Implements Infor SCE and Technology Applications in the Cloud Across Europe
NAKIVO Provides VMware High Availability for Taiwan’s Ministry of Health and Welfare
Postal Savings Bank of China Teams with IBM to Build Blockchain-Based Asset Custody System
Dell Expands Hyper-Converged Infrastructure for VDI with Dell EMC VxRail Appliance 4.0 Solution for Citrix XenDesktop
SYSPRO ERP Software Recognized in Panorama Solutions 2017 Top 10 ERP Systems Rankings
Future Group Modernizes Human Resource Department with Infor's Human Capital Management Suite
SAP Introduces Jump-Start Enablement Program for SAP Leonardo IoT Portfolio
Oracle Retail Suite 16 Introduces New Cloud Services to Maximize Retail Profit and Productivity
IBM and Illumina Partner to Standardize Genomic Data Interpretation

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  1Click Games

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)