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Neustadt An Der Aisch, Bayern, Germany, 2014/09/11 - The German Onlineprinters GmbH sells printed products in 30 European countries via a total of 14 online shops in seven languages. The team of native speakers at the customer service centre headed by Anita Holzhauser answers customer inquiries.
The customer service team of Onlineprinters GmbH, an online printing service provider active all across Europe, is growing: One million euros have now been invested at the German company headquarters in the Nuremberg metropolitan area: The expanded customer service centre received new office spaces and super-fast IT infrastructure for 40 jobs.
“The centre of our attention is the satisfied customer. We keep improving our service to that end: It is our goal for every customer who puts forward a request or question to the online shop on the phone or in writing to rest assured that they are going to get help, ‘” says Anita Holzhauser, head of the customer service centre of Onlineprinters GmbH. The “Team International” is made up of native speakers of English, French, Italian, Spanish, Dutch, and Polish. They reply, on the phone and via email, to the customer questions they receive daily via the hotlines of the 14 multi-language online shops in 30 European countries. This team of experts works according to state-of-the-art communication standards and answers questions about current print orders, the product range, the shop, usability, or payment methods. These are tasks which keep growing along with the current expansion of the range of offset and digital printed products of the online print shop onlineprinters.com.
Customer satisfaction is a top priority at onlineprinters.com
Especially because the orders for printed products are processed entirely online, the customer service centre is the direct connection to the customer, which means it reflects customer satisfaction. “We serve facts and emotions. Communication in the customer's language is a key factor in that. Our work in customer service is intelligent work. To this purpose, the international team is in constant training for linguistic proficiency and extensive product know-how,” Ms. Holzhauser emphasises the qualifications of the sales staff. From business cards to large-format advertising systems, more than 1,400 printed products in over ten million variants can be ordered in large or small print runs at the onlineprinters.com shops at affordable prices. Around 3,000 orders are processed every day in the certified production department of the online print shop. This e-commerce business is among Europe’s top 5 online print shops and won 80,000 new customers in the last year alone.
About Onlineprinters GmbH
Onlineprinters GmbH (onlineprinters.com) is one of the largest online print shops in Europe. The German enterprise presently has a staff of 550 and serves 30 countries throughout Europe via multilingual online shops. 30 years of experience and in-house production according to ProcessStandard Offset (PSO) guarantee top quality of the products produced in offset and digital printing technology. The product range encompasses business cards, stationery, flyers, postcards, posters, catalogues, brochures, calendars and large format advertising systems. Business customers benefit from carbon neutral production, small print runs, same day printing and overnight delivery as well as from the convenience of ordering their print supplies in the online shop and uploading the print files themselves.