Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact center solutions.
Founded in 1989, Noble Systems began as a small group of contact center veterans who were looking to develop a new system for automating outbound contacts. Today, Noble Systems boasts nearly 400 employees in offices around the world, including its new “state of the art” corporate headquarters in Atlanta, Georgia and sales and support centers in Oklahoma City, Oklahoma; Austin, Texas; Sydney and Melbourne, Australia; Sao Paulo, Brazil; Manila, Philippines; Delhi, India; and Manchester, UK. Recently, Noble Systems was once again named the #1 market leader in outbound dialing solutions for North America by Frost & Sullivan.
Starting from the foundation of an automated dialer product, Noble Systems has evolved to offer a comprehensive suite of customer contact solutions for Unified Communications, Business Process Management and Analytics in premise, cloud and hybrid environments. Noble’s innovative development efforts have been rewarded numerous times throughout the years, including the most recent 2014 Product of the Year Award from TMC for Noble’s patented TCPA Wireless Compliance Solution; the patented solution provides crucial technologies for complying with regulatory guidelines for wireless phone calls.
As a corporation, Noble Systems has seen many challenges, from legislation for telemarketing and collections, to the internationalization of the industry, to the consolidation of industry vendors. The company has risen to meet these challenges, working with advocacy groups to promote the industry and providing compliance solutions for its clients. Noble Systems has expanded its global reach by entering new markets through new offices and a network of partnerships and has solidified its position as a market leader through the careful acquisition of complementary solutions and services, such as the acquisition of ALI (formerly Austin Logistics) which added the best-of-breed OnQ, CallTech and Vincio analytics and decisioning products to Noble’s suite of solutions. Today, Noble solutions are installed on tens of thousands of agent workstations at more than 4,000 client sites around the world, including some of the leading organizations in collections, financial services, outsourcing and consumer products arenas.
James K Noble Jr, President and Co-founder, says: “As a call center owner, I had a goal of helping contact center agents dial more efficiently. I enlisted the aid of my father, James K Noble, Sr, and Noble Systems Corporation was born. It has been a tremendous experience to watch the evolution of contact center technologies and to see our organization emerge as a market leader for unified and best-of-breed point solutions. When I talk to our clients, the conversations begin with how our advanced technologies help them succeed in their businesses, but they always lead to the amazing quality of the people that make up Noble Systems. Our success would not have been possible without the team of professionals that have joined us in the journey, and I am looking forward to seeing what the next quarter century has in store for us.”
In a fitting tribute to his dedication to the company and its employees, Jim Noble was honored as one of Georgia’s “Most Admired CEOs” last month in a program sponsored by the Atlanta Business Chronicle.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.