PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Parametric Technology Corporation (PTC)

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

PTC Global Support Drives Business Value for Customers - Named a “Top Ten Best Support Website” for 2014 by Association of Support Professionals for Second Consecutive Year - PTC.com
PTC Global Support Drives Business Value for Customers

 

NewswireToday - /newswire/ - Needham, MA, United States, 2014/08/28 - Named a “Top Ten Best Support Website” for 2014 by Association of Support Professionals for Second Consecutive Year - PTC.com. NASDAQ: PMTC

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Confirming that progressive support strategies offer business value to both PTC and its customers, PTC (Nasdaq: PTC) today announced the company was named for the second consecutive year a “Top Ten Best Support Website” for 2014 by the Association of Support Professionals (ASP). This designation highlights the company’s commitment to deliver a global support program focused on the customer experience to build stronger relationships and provide real value that drives business success.

PTC is delivering business value to its customers by re-engineering its Global Support program to move beyond a traditional software sales and maintenance transaction to one that helps its customers meet four key challenges:

• Keeping ahead of their competition by delivering high quality products on time;
• Delivering software releases that are stable and reliable;
• Controlling costs by creating products that minimize the need for customization;
• Reducing security threats to intellectual property.

According to Monica Schnitger, president of market research firm Schnitger Corp.,“PTC realizes that getting their support offering right is good business practice and a competitive differentiator. A strong services offering gives PTC first insight into customer needs and ultimately builds stronger loyalty to the PTC brand, which makes it more difficult for a competitor to take the account.”

PTC (ptc.com) partnered with its customers to help guide the company’s support services direction by offering expertise and insight into the daily tasks, upgrades and migration challenges businesses face. Because of this customer feedback and involvement to develop something that fits their requirements, the usage of the eSupport Portal has increased 165% since the site was launched in 2013.

Brian Martin, from SGT Inc., is a senior mechanical engineer and application administrator at NASA Goddard Space Flight Center and offers this insight about their use of the revamped PTC eSupport portal. “I’ve used PTC products for more than 22 years and am responsible for the deployment, support and administration of PTC software. PTC asked me to provide feedback on how to make the portal more usable and I’m pleased to see they implemented many of my suggestions. For example, it used to take hours to search for, review and understand support tickets, that can now be done in about 10 minutes because the information is available on one dashboard.”

“Exceptional customer support is more than documented processes, technical support hotlines and a website,” said Tony DiBona, executive vice president, global support, PTC. “We believe it’s helping our customers through the entire support spectrum from demonstrating how they can contribute to new product ideas in our online community, learning about specialized application features online or in live webcasts, and delivering support tools that are integrated right into PTC software. When that’s been accomplished, we have delivered business value to our customers, which is what they need to be responsive ultimately to their customers.”

PTC and the PTC logo are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and other countries.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Parametric Technology Corporation (PTC)

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


PTC Global Support Drives Business Value for Customers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

PTC |
Publisher Contact: Beth Ambaruch - PTC.com 
952-435-5058 bambaruch[.]ptc.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Parametric Technology Corporation (PTC) securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Parametric Technology Corporation (PTC) / Company Profile


Read Software Most Recent Related Newswires:

Datamatic to Distribute NAKIVO’s VM Backup Solution in Italy
Melbourne Airport Deploys Real-Time Data to Support World-Class Customer Experience
Belfast Waterfront Named 2016 Site of the Year by Kentico
Aspect Software Combats the Mobile Fraud Challenge At the Cards & Payments Summit 2017
SIX Leverages IBM Watson for Cognitive Security Operations Center
Europris Drives Centralized Store Planning with JDA Across More than 240 Stores
Warmington Properties, Inc. Selects Yardi Property and Investment Management Solutions
Visionet Announces Enhanced Web Services for its Uniform Closing Dataset (UCD) Solution
Rexel Puts Spark into Customer Service with Infor M3
Acceleware Announces Successful Phase One RF XL Field Test
Yellowfin to Launch 7.3+ Analytics Platform in Global Webinar Series
Pegasystems Launches Pega Service Ventures to Invest in Next Generation Digital Transformation and Customer Engagement Start-ups
Oracle Utilities Launches Smart Grid and IoT Device Management Solution in the Cloud
Zendesk Makes Significant Investment in France with Move to Station F Paris and New Offices in Montpellier
Teradata Debuts Open Source Kylo™ to Quickly Build, Manage Data Pipelines

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  MagLar, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)