NewswireToday - /newswire/ -
Dallas, TX, United States, 2014/08/07 - Solution enables legal teams to stay mobile, bill more hours, and maintain privacy - Fonality.com.
Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that it is gaining traction in the legal services sector.
“Law firms must immediately build trust with clients. How they communicate is an important aspect of their ability to deliver an exceptional client experience and build a reputation for service,” said David Scult, Fonality’s chief executive officer. “Fonality’s mobility, call reporting, recording and collaboration capabilities are a perfect fit for the needs of most law offices.”
“The phones are an integral part of our business,” said Adam Mlynarczyk of Koontz Mlynarczyk, LLC. “The Fonality solution has absolutely been right for us. We’ve seen unexpected benefits, and received excellent support. Other attorneys are blown away when I tell them how affordable and easy to manage it has been.”
The Fonality solution offers advanced phone features for law firms including:
• On demand call recording, which makes taking notes easier;
• Built-in audio conferencing, eliminating the need for separate vendors;
• Find Me/Follow Me technology and mobile apps for iOS and Android, allowing lawyers to use mobile phones without giving out personal phone numbers;
• Voicemail-to-email transcription, allowing users to read their voicemails and ensure quick responses to urgent matters, even from the court room;
• Full call detail logging, showing call activity in case of billing questions.
The popular Heads Up Display dashboard integrates the phone system with day-to-day business communications such as email, fax, voicemail, chat, and audio and video conferencing to increase staff productivity by up to two hours a day.
“Fonality is far more than just a phone system for my firm. Its collaboration and mobility features help us stay connected even when we are out in the office,” said attorney Denise Brown of Legal Direction. “Moving seamlessly from my desk phone to my mobile device, without having to give out my personal phone number, is indispensable. Our team is more productive and responsive, meaning we can provide an outstanding experience for our clients and that’s our main focus.”
Fonality (fonality.com) provides business phone systems and applications for growing companies. More than 25,000 businesses in 99 countries rely on Fonality to help them sell, service, and collaborate. Fonality customers select the deployment, voice connectivity, and payment options that best meet their needs. Every Fonality edition includes unlimited contact center queues for all employees, and is offered with bundles of critical business applications such as HD video collaboration and call recording.