PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Cargotec Provides Worldwide Remote Support with Bomgar - Bomgar, the leader in enterprise remote support solutions, announced Cargotec is using its solution to provide remote support services to its global employee base - Bomgar.com
Cargotec Provides Worldwide Remote Support with Bomgar

 

NewswireToday - /newswire/ - Marlow, United Kingdom, 2014/07/23 - Bomgar, the leader in enterprise remote support solutions, announced Cargotec is using its solution to provide remote support services to its global employee base - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Cargotec uses Bomgar’s solution to support more than 7,500 users located around the globe, both on or off the company network.
• Cargotec plans to integrate Bomgar with its ServiceNow IT service management software to improve support productivity.

Cargotec is a leading provider of cargo handling integrated solutions and services with approximately 11,000 professionals and operations in more than 100 countries. Its products are present in every major cargo hub worldwide and used in ships, ports, terminals, distribution centers, heavy industry and in on-road load handling.

Cargotec has approximately 30 IT support desk representatives and 90 local IT personnel located around the globe to serve more than 7,500 users in its many local branches. Prior to implementing Bomgar, the organisation used a variety of remote support solutions. “We had a scattered approach to remote support and realised we needed to standardise on a single solution,” said Ferdi Dijk, area manager, IT support and delivery, EMEA for Cargotec. “We evaluated several tools and reviewed an analysis by a research firm. We decided that Bomgar was the best choice to support our organisation.”

The type of issues fielded by Cargotec’s IT support team include helping users who have trouble connecting to the corporate network or are experiencing problems using its Citrix applications. “Our representatives like the fact that Bomgar automatically elevates administrative rights and reconnects sessions after a reboot without requiring users to re-enter their credentials,” said Dijk. “Bomgar’s features eliminate a number of steps that are required with other remote support solutions, saving us time and adding to our productivity.”

Dijk is pleased with how Bomgar has extended Cargotec’s reach when it comes to providing remote support to users. “Previously, users needed to be on our company network to receive remote support. Now, with Bomgar, we can support them no matter where they are in the world as long as they can connect to the internet.”

Cargotec has plans to integrate Bomgar with its ServiceNow IT service management software in the near future. Bomgar fully supports integration with ServiceNow, enabling technicians to launch a remote support session from an open ticket in the solution. Session details, such as chat transcripts and notes, are automatically appended to the ticket when the remote session ends.

Dijk is very pleased with the way Bomgar is able to improve IT support capabilities throughout the global enterprise. “It is not always the case that a single solution can perform equally well in every part of a diverse set of business environments you find in a global company like ours. Bomgar stands out as a robust, reliable remote support solution that meets our needs today and will continue to do so in the future. It has turned out to be an exceptionally good choice for our company.”

About Bomgar
Bomgar (bomgar.com) is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organisations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organisations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Cargotec Provides Worldwide Remote Support with Bomgar

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Bomgar | Cargotec
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read Software Most Recent Related Newswires:

LDiscovery Completes Acquisition of Kroll Ontrack
SYSPRO Opens a New Office in Nairobi, Kenya
Rocket Servergraph Professional Now Supports IBM i
JDA Solutions Selected by Coca-Cola FEMSA Mexico to Support its Innovative Supply Chain
CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics
Rush Health Selects InterSystems HealthShare to Integrate Health Records, Support Value-Based Care
IBM Launches New Bluemix Services with GitHub and Slack Integration to Speed App Development in the Cloud
Yellowfin Launches Analytics Industry’s First Virtualized Integrated Data Preparation Module
TIBCO Releases TIBCO Mashery Local API Management Solution for Hybrid Gateway Deployments
Comways and Altitude Highlight Flexible Solutions at Belgium Contact Center Congress

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)