Shanghai Symphony Telecommunications Co., Ltd. (SST), jointly invested by the China Telecom Corporation Limited, AT&T Corporation of the United States and Shanghai Information Investment Inc. (SII), deploys E-MetroTel’s UCX450 solution to improve customer service and reduce communication costs.
Businesses today need to adapt to market demands more quickly, leverage the latest technology and communication tools that help improve customer experience, all this cost-effectively.
Furthermore, communication systems need to be simple to use, secure and flexible enough to suit the needs of both growing small businesses and established larger Enterprises.
As China's first Sino-Foreign telecom service, SST is able to meet these challenges when delivering high-quality comprehensive communications services to its many Chinese and multinational customers. That’s why SST chose the E-MetroTel UCX communications solution for its Shanghai Times Square office to better support its growing list of more than 500 customers.
The E-MetroTel UCX VoIP platform has been designed keeping in mind these different solution requirements for different customer needs. Whether supporting a pure IP model with SIP trunking or a mix of analog, digital and IP stations as well as TDM trunking options, the flexibility and choice of deployment options makes the UCX a very adaptable solution.
The Service Operations Director for SST was looking for a communications system that would provide a smooth transition from their aging Nortel CS 1000 system while retaining as much of the existing digital and IP phones as possible. With the E-MetroTel UCX450 system, they were able to get their office up and running very quickly and are delighted with the integrated Contact Center solution.
UCX delivers all of the latest Unified Communication features businesses are looking for in improving customer service such as follow-me mobility, unified messaging, voice and video conferencing, call recording and reporting, contact center and IVR, including support for SIP compliant telephones and cost effective SIP trunks. The built-in support for Nortel Heritage IP & digital phones is the perfect cost effective migration for existing Nortel systems.
“Customers are looking for communication solutions that can adapt and evolve to meet their specific needs as their business changes. The E-MetroTel UCX VoIP portfolio bridges traditional PBX with new SIP-based Unified Communication technology using a single, flexible, cost-effective platform. We are very pleased with the rapid customer adoption of UCX Release 4.0.” Ardavan Nawaby, President and CEO, E-MetroTel.
E-MetroTel is currently working with its partners to evolve existing customer IT networks and enable new UC applications, solutions and services.
E-MetroTel (emetrotel.com) is privately held and headquartered in Dallas, Texas with offices in Canada, USA, Australia and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom applications products & services to businesses of all sizes. We specialize in Nortel & Avaya solutions and have expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI, Workforce Management and CRM integration. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support and knowledge than they have seen from traditional vendors.