• For the second consecutive year, top analyst firm names Bomgar the market share leader for enterprise clientless remote support software based on 2013 revenues.
• Bomgar remains the number one provider of clientless remote support software for companies with 1,000 or more employees.
Bomgar, the leader in enterprise remote support solutions, today announced that it has again been ranked number one in the enterprise clientless remote support software market in IDC’s Worldwide Clientless Remote Support Software 2013 Vendor Shares: Top 6 Market Share Leaders report. The report analyzes and compares the top remote support software vendors by revenue-based market share.
For the second consecutive year, IDC concluded that Bomgar has the most market share among enterprise customers, growing 26 percent in annual revenue from companies with at least 1,000 employees. In the overall clientless remote support software market, Bomgar was the fourth ranked vendor with a significant annual growth of 20.7 percent.
The Bomgar Remote Support Solution enables thousands of organizations worldwide to provide technical support to and from nearly any device or platform, no matter where support representatives or end-users are located. Using Bomgar, IT service desks, customer support centers and MSPs can securely access and fix all of their systems, from remote desktops and laptops to servers and switches to smartphones and tablets.
“Bomgar focuses exclusively on internal employee or external customer remote support technology with a sweet spot at the enterprise level,” said Rob Brothers, IDC analyst. “In 2013, Bomgar saw revenue of $52.4 million, which represents a 20.7 percent increase over 2012 revenue. The company continues to improve and enhance its support solution offerings, by listening to its customers and focusing on the enterprise, providing remote support solutions for service desks and customer support organizations. IDC believes that this dual focus will continue to give Bomgar success among organizations looking to provide enterprise-level support.”
The IDC report also states,“The need for remote support within both the enterprise and the small and medium-sized business (SMB) workplace is greater than it has ever been. Mobile device proliferation has expanded into all corners of the business world, and likewise, the way that employees work has changed dramatically.” Bomgar addresses this challenge with a multi-platform design that allows support technicians to use one, centralized solution to access nearly any type of device or operating system, including smartphones and tablets. The Bomgar Remote Support Solution is uniquely designed for the security, scalability and efficiency requirements of enterprise companies, providing large organizations with capabilities far beyond simple screen sharing and control.
“Today’s companies are challenged to support mobile, tech-savvy employees and customers, while also maintaining system and data security,” said Matt Dircks, CEO of Bomgar. “Bomgar’s unique design gives support professionals a secure way to access all of their remote systems, so they can deliver a consistently high-quality support experience across heterogeneous environments. This report validates Bomgar’s continued position as the leader in enterprise remote support software, which is helping companies transform their tech support centers.”
For an excerpt of IDC’s Worldwide Clientless Remote Support Software 2013 Vendor Shares: Top 6 Market Share Leaders, doc #249460, June 2014, report, please visit bomgar.com/compare.
Bomgar (bomgar.com) is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.