Teleperformance was presented with the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for their achievements in the industry within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held on the 25th of June at the Alkaff Mansion, Singapore.
With its key strength being the ability to offer a multichannel customer experience across various markets and verticals, Teleperformance has emerged as one of the leading companies within the area of customer service management.
"Teleperformance's success can be attributed to its strong focus on the needs of its clients through customising both solutions and operations to deliver superior customer interaction services. Its customer-centric strategy has elevated the client-service provider relationship to a new level which in turn strengthens both the relationship with the client and brings value to the partnership," said Krishna Baidya, Research Manager for Frost & Sullivan's Asia Pacific ICT practice.
"Leveraging a deep understanding of the market dynamics, both internally through efficient operational processes, and externally through defining a successful growth strategy, Teleperformance has established an extensive footprint across Asia-Pacific. Bringing together global best practices and experience combined with continuous innovation, mix of talent expertise, expansion of multi-lingual hubs and intelligent analytics, Teleperformance continually strives to enhance customer value," Baidya added.
Such capabilities and focus on differentiation have helped the company to develop new lines of business and/or service channels with existing customers as well as gaining many prominent brands as new clients. These successes have helped it to accelerate growth and get ahead of the competition.
In its 11th consecutive year, the Frost & Sullivan Asia Pacific ICT Awards program seeks to recognize companies and individuals that have demonstrated best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace.
Award recipients are evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.
The results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific. To view the complete list of judges on the 2014 ICT Awards judging panel, please visit ict-awards.com/.
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Media Contact: Melissa Tan - Corporate Communications, Asia Pacific
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