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London, United Kingdom, 2014/06/30 - BigHand’s solution to drive efficiencies in clinical correspondence, empower staff and help improve the patient experience at Dudley Group NHS Foundation Trust - BigHand.com.
The Dudley Group NHS Foundation Trust has partnered with the specialist provider of digital dictation and clinical correspondence solutions, BigHand, to increase the efficiency and productivity of its administrative operations.
The Foundation Trust, which comprises one inpatient hospital, two outpatient facilities and adult community services, has completed its roll-out of BigHand to overcome long-standing issues with usability, licensing and reliability it had experienced with its previous digital dictation system.
“The Dudley Group has developed a reputation for being one of the most technologically advanced NHS Trusts in the country but we realised that our old digital dictation solution had become out-dated and was no longer fit for purpose in a busy modern hospital environment,” says Roz Geary, IT Project Manager at the Dudley Group. “We were encountering significant difficulties with usability which was creating an uncomfortable backlog of secretarial work. Moreover, the incumbent licensing arrangement meant that some users were being locked out, perpetuating the backlog and increasing inefficiency. With the cost of new barcode scanners and the potential cost of additional licenses prohibitive, we recognised that the old system had become too expensive both in terms of cost and its impact on productivity.
“The move to BigHand will undoubtedly transform our operations and deliver significant efficiencies to the Trust. The new system includes a unique Clinic Builder feature that eradicates the need for barcode scanners and, with more than 800 users, this aspect alone promises huge potential savings. But perhaps more importantly, Clinic Builder will enable us to prioritise work more effectively and accelerate the processing of key clinical correspondence back to clinicians and patients. In addition, the system gives us increased visibility of workflow and robust reporting capabilities to ensure that our administrative resources are managed optimally.”
The Trustwide implementation of BigHand, which is now complete, is used by staff across the entire trust with consultants, junior doctors, rotational doctors, registrars, SHOs, typists and medical secretaries all benefiting from the new technology.
Now complete, the implementation provides a strong platform for the further development of clinical correspondence processes at the Foundation Trust. In the future, the Dudley Group hopes to extend functionality to include M*Modal speech recognition capabilities for users.
“We are very much looking forward to developing a long term relationship with the BigHand team,” says Roz. “Service to date has been refreshingly impressive and it’s going to be really exciting to see how our clinicians and administrative staff benefit from this partnership approach. We are confident that not only will staff feel empowered by the technology, but that patients themselves will recognise the improvements as part of our ongoing commitment to provide the highest standards of patient care.”
Clinic Builder is a BigHand module which presents fully customisable clinic and appointment data to clinicians, by generating a list of clinics with which a Clinician can create dictations against specific patients and those dictations will be automatically titled and profiled with the correct information. BigHand then integrates with the Trust’s PAS or EPR system to automatically populate document templates with demographic data, significantly reducing administrative input and allows the subsequent export of completed documents onto downstream storage or transmission technologies.