• Value and technology boost Avaya to the Top Provider for Video Conferencing for the enterprise, according to research study of 500 IT professionals;
• Pricing, licensing clarity, strategic roadmap and actual costs help drive top ranking;
• Avaya customers prove to be among the most loyal amidst four vendors.
As a result, Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.
Nemertes Research also found that Avaya customers are among the most loyal, with high scores received in the overall solution strategy and future roadmap category. Customers also appreciated the pricing, clarity of licensing and actual costs relative to Avaya's video conferencing portfolio.
Based on feedback from the customer study and Nemertes' analysis, the research report recommends that companies include top providers in any evaluation of video conferencing.
The research results from the feedback of 500 IT decision makers using collaboration technologies and was conducted in the Spring 2014 in the U.S.
"The key to this research is that it's based largely on ratings from those who know best: IT professionals who actually use the products and services. The 2012 acquisition of Radvision improved Avaya's video conferencing capabilities to the point where it's delivering an overall better experience to the enterprise than its competitors."
Robin Gareiss, President, Nemertes Research
"The fast, multi-channel, virtual pace of business today requires powerful collaboration tools that easily fit a mobile lifestyle. Avaya's video conferencing portfolio has been tested by some pretty tough critics who experience this every day: our own employees who are clocking over 50,000 video conferences each month. It’s especially gratifying to see that sentiment reflected by our customers and to be recognized as the Nemertes Pilothouse Top Provider."
Gary Barnett, SVP and president, Collaboration, Avaya
Tags: Avaya, Nemertes, video conferencing, collaboration, unified communications, top provider, customer recognition
About Nemertes Research
Nemertes Research (nemertes.com) is a research-advisory and strategic-consulting firm that specializes in analyzing and quantifying the business value of emerging technologies.
Avaya (avaya.com) is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.