NewswireToday - /newswire/ -
Greenwood Village, CO, United States, 2014/06/19 - Ciber® announced that it has completed implementation of the SAP® Customer Relationship Management and Billing for Utilities package at the Nebraska Public Power District (NPPD), the largest electric utility in the state of Nebraska - CIBER.com. NYSE: CBR
The solution used in this engagement was the Ciber Customer Service Suite for Utilities, a pre-integrated customer information system that includes SAP software, advanced customer service options, as well as an agile, accelerated implementation methodology to shorten the deployment timeline without sacrificing stakeholder involvement or deployment quality.
“We were pleased to have the system up and running smoothly in a nine-month time frame,” said Tim Arlt, general manager of retail for NPPD. “On the first night we ran billing, we had zero errors and produced 5,000 bills.”
To deliver the system in a compressed time frame, Ciber’s Customer Service Suite for Utilities leverages the industry best practices that are reflected in the functionality and predefined business- process support of the SAP software. The solution also enables utility clients to eliminate the traditional blueprint phase of system design and see the entire solution from the beginning of the project. This is because Ciber uses a fully integrated instance of the solution to validate requirements and business processes in a working system that’s been in production for nearly five years. Ciber designed its implementation methodology to reduce the deployment timeline and associated expense, thereby making SAP’s powerful software more accessible to mid-size utilities while reducing risk.
Ciber is an SAP gold channel partner, an SAP services partner and an SAP-certified provider of hosting and application management services. Since Ciber started supporting SAP solutions in 1989, it has amassed more than 2,000 clients using SAP solutions, as well as the skills and experience to assist customers with all aspects of their implementations of SAP software.
About Nebraska Public Power District
Nebraska Public Power District is Nebraska’s largest electric utility, with a chartered territory including all or parts of 86 of Nebraska’s 93 counties, serving approximately 600,000 Nebraskans via retail and wholesale service. The utility is governed by an 11-member Board of Directors, who are popularly elected from NPPD’s chartered territory. The NPPD mission is to safely generate and deliver reliable, low-cost, sustainable energy and provide outstanding customer service.
About Ciber, Inc.
Ciber (ciber.com) is a global IT consulting company with 6,500 consultants in North America, Europe and Asia/Pacific, and approximately $1 billion in annual business. Client focused and results driven, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, the company trades on the New York Stock Exchange (NYSE: CBR).
Ciber is a trademark of Ciber, Inc. and/or its affiliates. SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.