Altitude Software, a leader in unified customer interaction solutions, today announced its Altitude uCI (Unified Customer Interaction) solution has received the ECOFIN Award for Product and Solution Excellence.
Foro ECOFIN is a prestigious Spanish think tank dedicated to analyze and discuss current financial and economic issues. It gets together leaders and experts in finance, economics and management in Spain, for regular publications and events. The ECOFIN award recognizes Altitude Software role in the evolution of the debt collection activity in the financial industry in Spain.
Altitude Software has built a track record of commitment to sharing best practices and innovative strategies in credit and collection management. In the last ten years, Altitude Software solutions have successfully achieved to balance business needs and technological evolution, with changing regulations and the challenges of a depressed economy. In Spain, the Altitude uCI solution is being used by leading players such as Aktiv Kapital ; Atento; Intrum Justitia ; ISGF Informes Comerciales; GTT; Konecta; Reintegra (Lindorff); Multigestion; Team4; Transcom and Verifica.
"Our solutions enable companies to maximize contact rates using business intelligence and operational information in real time to meet the challenges of an indebted, slow growth economy", states Raquel Serradilla, Executive Vice-President for Southern Europe at Altitude Software. “As technology evolves and channels multiply, to optimize the number of customers reached and the amount of revenue recovered is a major challenge for the credit and collection industry”
Altitude uCI software solutions automate and manage the process of contacting debtors, while delivering high productivity rates to collections operations. Altitude uCI solutions include inbound, outbound, blending, predictive dialing, email management, collector scripting and online monitoring. It allows workflow definition and different approaches according to the scoring and situation of each customer, maximizing the debt reduction while maintaining a good customer relation.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.