Perceptive Software, Inc., today announced that Braishfield Associates, Inc., is using ImageNow® document imaging, document management and workflow software to slash costs and spur productivity. Braishfield offers a comprehensive range of insurance services to commercial and private customers. The company is owned by Brown & Brown, Inc.
Since its formation in 1984, Braishfield has built a strong customer base. A deluge of paperwork accompanied the increase in policies, creating large overheads and limiting output. Executives realized that they faced two choices. Either double the number of underwriters and live with mounting costs, or find an electronic document imaging solution. The company chose ImageNow to optimize processes in its underwriting, customer service, data entry and accounting departments.
"The license fees were recovered in about two years by the reduction of office supplies that ImageNow created," said Steve Edmonds, Braishfield system administrator. "ImageNow has lowered overheads and increased efficiencies. It allows us to get maximum returns on a minimal investment."
Document loss is inevitable when relying on paper processes. Finding individual files was a cumbersome process for Braishfield employees and records often would be incomplete. Searching the office for the requisite papers and creating manual customer records were daily distractions that prolonged the sales process. Braishfield associates now have instant, single-click access to all documentation stored in the secure ImageNow repository. Files are scanned and implemented into prescribed workflows with indexing values.
"Paper documents are often misplaced," said Edmonds. "But with ImageNow, we can always find specific records quickly. It is much more secure than using paper, and to my knowledge, we have never lost a file since making the switch."
While searching for a document imaging software package, Braishfield looked for a product that could support and enhance a complex workflow system. ImageNow helps the company easily manage more than 125 workflow queues without disrupting existing processes.
"When we used paper, documents could sit on someone's desk for several days," said Edmonds. "ImageNow allows us to track every stage of the sales and customer service processes. Turnaround time for an average sale has been cut in half."
Perceptive Software's patented technology enables Braishfield to integrate ImageNow seamlessly with all business applications. The ImageNow suite requires little maintenance, allowing the company's workers to realize continuous benefits without disruption to their daily operations.
"We are very impressed with ImageNow's features and reliability," Edmonds said. "It is dynamic enough to make a positive difference in any setting."
Perceptive Software's unique approach to services means Braishfield chooses the timing and extent of technical support. Online assistance is available 24/7 using the ImageNow Support Portal.
"It is rare to find an excellent software product and great people to back it up," Edmonds said. "Some companies deliver one or the other, but with ImageNow, Perceptive Software has both."
Braishfield plans to utilize ImageNow functions that will allow managers to monitor and authorize any document from their desktops. The company soon will introduce ImageNow to the back office.
"Before ImageNow, paper was everywhere," Edmonds said. "Using ImageNow means we're now 75 percent paperless. I know that as ImageNow grows with us it will continue to create efficiencies, boost productivity and keep our data secure."
Mike Hoagland, Braishfield executive vice president, is very satisfied with the efficiencies ImageNow provides.
"Purchasing ImageNow is one of the best business decisions the company has made," Hoagland said. "We see the positive impact of ImageNow every day."
About Perceptive Software
Perceptive Software, Inc., develops document imaging, management and workflow software solutions that simplify document management processes by delivering secure, digitized versions of paper and other electronic documents while leveraging existing applications. Customers in a broad range of industries worldwide have taken advantage of ImageNow, Perceptive Software's flagship software offering.