Altitude Software, a leader in unified customer interaction solutions, today celebrates the 10th anniversary of its user event in Spain with the largest ever edition of ASES (Altitude Software Spain User Meeting).
ASES annual meeting takes place today in Madrid (at LASEDE) in what has become the event of reference for users, partners and experts in unified customer interactions in the contact center. The 2014 edition is being sponsored by Alcatel-Lucent, Arsys, Avanzada 7, Exevi, Imelius, Lleida.net, Norma4, Telefónica, Telemetris and Voz.com/.
“For ten years now, ASES has steadily become a reference for contact center professionals in the Spanish market. They have helped us, year after year, with their knowledge, by sharing their experiences and best practices, to build better events” stated Raquel Serradilla, Vice President for Southern Europe at Altitude Software. “Thanks to our partners, customers and to our dedicated team, ASES is firmly established as mandatory event in the contact center solutions space”.
ASES 2014 will focus on debating the latest trends in cloud solutions, business process integration and the rise of new channels. Afternoon sessions will focus on new technology and solutions for contact center quality, virtualization, workflows, and compliance.
Since 1999, Altitude Software has been investing and growing in the Spanish market, winning numerous awards and supporting leading brands and companies such as Atento; Banco Popular; Cruz Roja; GSS; Konecta; Mapfre; Orange; Sanitas; Securitas Direct; and Jazztel.
Altitude Software has 16 offices in four continents and a strong partner network to deliver worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.