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Written by / Agency / Source: Noble Systems Corporation (NSC)

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Noble Systems Receives Patent for its TCPA Wireless Compliance Solution - Noble Systems Corporation, a global leader in unified contact center technology solutions, announced it has received a patent for the company’s TCPA Wireless Compliance Solution - NobleSystems.com
Noble Systems Receives Patent for its TCPA Wireless Compliance Solution

 

NewswireToday - /newswire/ - Atlanta, GA, United States, 2014/06/03 - Noble Systems Corporation, a global leader in unified contact center technology solutions, announced it has received a patent for the company’s TCPA Wireless Compliance Solution - NobleSystems.com.

   
 
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The patent, #8,738, 076, was awarded for Noble’s technology in “Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center.”

With this patented technology, Noble Systems arms its users with the tools required to comply with TCPA guidelines that went into effect in October of 2013, prohibiting the use of automated dialers for contacting wireless numbers without the previous consent of the wireless number owner. Noble’s solution enables contact centers to flag wireless numbers and force them to be dialed manually by an agent. The solution also allows contact centers to implement compliance management safeguards that block non-compliant manual call attempts, based on complex compliance rules configured by the user, as well as reporting to support their compliant operations.

James K. Noble, President and CEO of Noble Systems, says,“Compliance is at the forefront of of virtually every contact center conversation today, and our users rely on us to provide them with tools to meet the current regulations, while preparing for the future. We are excited to offer our TCPA Wireless Compliance Solution with patented technology that addresses the updated guidelines, and helps our clients avoid expensive penalties. A number of clients have already implemented the solution, and are enjoying the peace of mind that it offers for their businesses.”

About Noble Systems

Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.

 
 
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Written by / Agency / Source: Noble Systems Corporation (NSC)

 
 

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Noble Systems Receives Patent for its TCPA Wireless Compliance Solution

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Publisher Contact: Lee Allum - NobleSystems.com 
404-851-1331 x538 lallum[.]noblesystems.com
 
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