NewswireToday - /newswire/ -
Encino, CA, United States, 2007/02/20 - SecureMyCompany and TecLink join forces to deliver an industry-leading helpdesk solution for Managed Services Providers - SecureMyCompany.com.
SecureMyCompany customers can now offer their clients unlimited, remote technical support from a US-based helpdesk.
Leveraging the trend towards outsourcing and a growing dissatisfaction with offshore support, TecLink’s domestically based support agents and system engineers provide Managed Services Providers with Level 1 and Level 2 technical support for their clients. All services are performed in the MSP’s name with seamless coordination between the client, the MSP’s office and the helpdesk. The TecLink maintains agents and engineers throughout North America via a virtual call center and offers 24x7 coverage including holiday support.
“We’re not just your standard, reactive, break-fix helpdesk service”, said Les Stevens, Executive Vice President and Channel Chief, “we ensure the MSP’s clients are more productive by answering their “how-do-I” questions and providing just-in-time virtual training for specific applications.”
TecLink already serves some of the biggest names in the Managed Services industry. As a private label helpdesk provider, the company stays behind the scenes providing customer support while integrating seamlessly with the MSP’s field services. Over 95% of all support calls are addressed by the helpdesk using TecLink’s remote control technology. Support requests that require an onsite visit are transparently escalated to the Managed Services Provider’s office along with all pertinent information to quickly resolve the problem.
“Managed Services Providers are under constant pressure to resolve support issues quickly while keeping costs to minimum. They also understand technical support can be the least profitable service they offer” says Frank Hughes, Vice President of SecureMyCompany. “SecureMyCompany and TecLink provide a cost-effective solution to this growing problem by providing support services that compliment, not replace, the MSP’s existing support services.”
SecureMyCompany continues to redefine the way in which VARs, OEMs and other IT Professionals provide Managed Services. SecureMyCompany is the industry’s first service to offer a comprehensive Managed Services solution delivered through a single, web-based console.
Availability and Pricing
Helpdesk Services for Managed Service Providers are available now for new and existing SecureMyCompany customers. Unlimited, remote technical support starts at a monthly price of $25/workstation and $49/server (MSRP) under their one year agreement.
About SecureMyCompany, Inc.
SecureMyCompany (securemycompany.com) provides Managed Services solutions for VARs, OEMs, and other types of IT Service Providers. SecureMyCompany provides system administrators with comprehensive solutions to manage hundreds of computers and users across multiple domains, locations and organizations. SecureMyCompany is privately funded and is headquartered in Encino, California.
About TecLink Corporation
TecLink is a leading provider of domestically based private labeled Level 1 and Level 2 Helpdesk services exclusively marketed through the MSP, Reseller and OEM channels. TecLink Corporation is recognized by CRN Magazine as One of the Top 75 Emerging Technology Vendors in 2006. TecLink is a privately funded corporation headquartered in Denver, Colorado.