Metalogix, provider of the industry’s most recognized and trusted management tools for mission-critical collaboration platforms, including SharePoint, Exchange, and Office 365, announced today that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013. Since 2000, the award has been presented annually to companies who, as rated solely by their own clients, exceeded expectations in client satisfaction and loyalty during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding client expectations for service quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “In 2013, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
“For over a decade, Metalogix has been passionate about providing the best service and user experience to our clients,' said Steven Murphy, CEO of Metalogix. “A significant portion of our annual product investment strategy and value proposition is focused solely on improving experience, performance, and service delivery to our 14,000 clients. Our clients depend on our management tools every minute of every day to ensure the improved availability and security of their content and collaboration platforms. This is why we continually invest in improvements to our LIVE 24x7 support staffed by expert client service specialists, certified by Microsoft. We have a philosophy called ‘support without walls’ where each specialist is empowered to escalate issues and leverage any company resource, including product developers--even the CEO--to get the issue resolved to the client’s expectation. These client service specialists are committed to the rapid and successful deployment of our clients. We are honored to be recognized by Omega for our ‘commitment to providing the best service for our clients’ and thank our 14,000+ clients who recognized Metalogix during the polling for this award.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own clients, achieved a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service,” Maraganis said. “Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone, ’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
Anthony Daubenmerkl, vice president, Global Product Support with Metalogix Software, will be speaking about “Focusing on Employee Engagement to Build a Consistently Superior Client Experience” at Omega Management Group’s SCORE Conference at 2:15 on May 22 in Boston, Massachusetts.
Metalogix (metalogix.com) provides industry-recognized management tools for mission-critical collaboration platforms. These tools are engineered and supported by experts committed to the rapidly evolving deployment and operational success of our clients.
Metalogix’ world-class Tools and Client Service have proven to be the most effective way to manage increasingly complex, and exponentially growing metadata and content across collaboration platforms.
For over a decade, Metalogix has developed the industry’s best and most trusted management tools for SharePoint, Exchange, and Office 365, backed by our globally acknowledged live 24x7 support. Over 14,000 clients rely on Metalogix Tools every minute of every day to monitor, migrate, store, synchronize, archive, secure, and backup their collaboration platforms.
Metalogix is a Microsoft Gold Partner, an EMC Select Partner, and a GSA provider. Our Client Service division of certified specialists is the winner of the prestigious NorthFace ScoreBoard Award for World Class Excellence in Customer Service.