Noble Systems Corporation, a global leader in unified contact center technology solutions, recently presented its “Innovations Award” to First Data and TeleCheck, First Data’s industry-leading check acceptance, check processing and risk analytics service provider. The award was announced at the Select Noble Users Group Americas 2014 Conference a gathering of Noble Systems clients and partners held in Orlando, Florida earlier this year.
The Innovations Award recognized First Data for its use of the Noble® Enterprise platform in the company’s outbound customer communication programs. In particular, the award focuses on First Data’s early implementation of the new Noble for Sales Cloud CRM integration toolset. By inserting telephony controls directly into the desktop. First Data has created a unified workflow that improves agent efficiency and productivity, increases speed to response times and customer satisfaction, reduces training time and eliminates duplicate workloads.
“Noble Systems supports First Data and TeleCheck as a partner and helps to bring innovative solutions and is always looking into ways to help us take advantage of new opportunities,” said Mark Wallin, general manager, TeleCheck. “Noble gives us the ability to increase account penetration, improve workflows and build client productivity. We are proud to receive the Innovations Award from Noble Systems.”
“First Data is a long-time user of the Noble Solution, and has definitely become a power-user, challenging us to create new features and add new functionality that can benefit all of our users,” said Chris Hodges, senior vice president of Sales and Marketing at Noble Systems. “We are excited to see the success that First Data has had utilizing Noble’s CRM workflow tools, and we look forward to meeting their future challenges.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
About First Data
Around the world, every second of every day, First Data (FirstData.com) makes payment transactions secure, fast and easy for merchants, financial institutions and their customers. First Data leverages its vast product portfolio and expertise to drive client revenue and profitability. Whether the choice of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout counter, First Data takes every opportunity to go beyond the transaction.