Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today was announced as a finalist in the Customer Service Team of the Year category in the 2014 American Business Awards.
Fonality’s team of 71 customer service representatives was recognized for its excellence in supporting the 250,000 individuals who rely on Fonality’s business phone system every day. In 2013, Fonality successfully launched a Platinum support option, a Technical Account Management Group (TAMS) team and online chat support.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations public and private, for-profit and non-profit, large and small.
The American Business Awards will be presented at two awards events: the ABA's traditional banquet on Friday, June 13 in Chicago and the new product & technology awards event on Friday, September 12 in San Francisco.
About the Stevie Awards
Stevie Awards (stevieawards.com) are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Fonality (fonality.com) provides business phone systems and applications for growing companies. More than 20,000 businesses in 99 countries rely on Fonality to help them sell, service, and collaborate. Fonality customers select the deployment, voice connectivity, and payment options that best meet their needs. Every Fonality edition includes unlimited contact center queues for all employees, and is offered with bundles of critical business applications such as HD video collaboration and call recording.