PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Oracle Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Electric, Gas and Water Utilities Enhance the Customer Experience with Oracle’s Innovative Self-Service and Analytics Capabilities - Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies Upgrade and Deploy Oracle Solutions to Power Operations - Oracle.com
Electric, Gas and Water Utilities Enhance the Customer Experience with Oracle’s Innovative Self-Service and Analytics Capabilities

 

NewswireToday - /newswire/ - San Antonio, TX, United States, 2014/05/08 - Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies Upgrade and Deploy Oracle Solutions to Power Operations - Oracle.com. NYSE, NASDAQ: ORCL

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Innovative utilities, such as Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies, have just completed upgrades of or deployed Oracle solutions to enhance customer service and improve operational efficiency.

Orlando Utilities Commission (OUC), a municipally-owned public utility providing water and electric service to 240,000 customers in the City of Orlando, Fla. and adjoining Orange County areas, deployed Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway and saved nearly $2.9 million in operating costs in the first six months, which OUC passed on to its customers in the form of two rate reductions. OUC achieved its results by using the solution to automate and speed customer interactions (i.e. start or stop service) and provide its customers with information about their electric and water usage. OUC now operates one of the nation’s first real-time, meter-to-cash and customer connection programs utilizing a fully automated meter data management infrastructure that delivers an optimized customer experience. OUC purchased Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway on August 22, 2012.

Rappahannock Electric Cooperative, a member-owned utility servicing more than 158,000 connections in 22 Virginia counties, recently upgraded to Oracle Utilities Customer Care and Billing 2.4, helping it to quickly modify rate structures without cumbersome coding changes. The upgraded Oracle solution includes a flexible rating engine that enables Rappahannock Electric Cooperative users to input rate changes directly, without IT assistance, saving valuable time and improving productivity as the utility works to bring all its customers under a new rate schedule. Rappahannock Electric Cooperative purchased Oracle Utilities Customer Care and Billing licenses from SPL WorldGroup on June 1, 2006, and upgraded to the latest version on February 11, 2014.

We Energies which provides electric, gas and steam services to customers in Wisconsin and Michigan deployed the Oracle Utilities Advanced Analytics Cloud Service to improve its meter-to-bill processes by reducing costs and delays in identifying and adjusting bills caused by defective devices. Integrated with the utility’s existing work management system, the Oracle Utilities Advanced Analytics Cloud Service enables We Energies to identify and route some highly targeted meter/billing exceptions directly to field service technicians, thereby saving valuable time in back office review by billers. As a result, We Energies reduced the break-to-fix time on some of these exceptions by up to 90 days and significantly improved its on-time delivery and accuracy of bills. Additionally, with Oracle’s analtyics solution in place, We Energies reduced several meter and billing exception work queues anywhere from 48% to 90% and is achieving significant cost savings by automating historically manual review processes. We Energies purchased the Oracle Utilities Advanced Analytics Cloud Service on March 25, 2009.

Orlando Utilities Commission and We Energies received 2014 Expanding Excellence Awards on May 7, 2014, during the CS Week Conference. The Expanding Excellence Awards program recognizes outstanding contributions, innovations and excellence in utility customer service.
Orlando Utilities Commission received the “Implementation of the Year” Award for its Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway deployment, and We Energies received the “Innovation in Customer Service” Award for its use of Oracle Utilities Advanced Analytics Cloud Service.

Supporting Quotes
“We chose the Oracle solution because it is proven to be the best of breed, turnkey solution, and it allowed us to accelerate our advanced metering infrastructure deployment and to realize the return on the investment much sooner. We now provide customers with greater control of their consumption, more convenient ways to interact with us and new self-service options which are in line with what they have come to expect from their banks, phone and cable providers,” said Jerry Sullivan, CIO, Orlando Utilities Commission.
“We upgraded to Oracle Utilities Customer Care and Billing 2.4 to enable us to input rate changes quickly and efficiently. The solution’s new rate engine enables us to easily restructure our rates to better accommodate customers’ unique needs,” said Kris Sieber, director, Member Services, Rappahannock Electric Cooperative.

“Oracle Utilities Advanced Analytics Cloud Service is flexible and enables us to meet our goals of improving our meter-to-bill process efficiency and has resulted in significant savings from reduced billing exceptions,” said Joan Shafer, senior vice president, Customer Service, We Energies.

“Oracle provides the complete solution suite to help electric, gas and water utilities address today’s challenges including operational efficiency and customer satisfaction head on. The continued investments from utilities such as Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies demonstrate Oracle Utilities’ commitment to providing innovative solutions to help utilities thrive in 2014 and beyond,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.

About Oracle
Oracle (oracle.com) engineers hardware and software to work together in the cloud and in your data center.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact: Lacy Cooper - O’Keeffe & Company
P: +1 540-364-5913 - E: lcooper[.]okco.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Oracle Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Electric, Gas and Water Utilities Enhance the Customer Experience with Oracle’s Innovative Self-Service and Analytics Capabilities

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Oracle Corporation |
Publisher Contact: Katie Barron - Oracle.com 
202-904-1138 katie.barron[.]oracle.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Oracle Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Oracle Corporation / Company Profile


Read Software Most Recent Related Newswires:

SKRAW-MET Selects Infor to Manage Increasing Production Demands
Oracle Utilities Launches Smart Grid and IoT Device Management Solution in the Cloud
Zendesk Makes Significant Investment in France with Move to Station F Paris and New Offices in Montpellier
Teradata Debuts Open Source Kylo™ to Quickly Build, Manage Data Pipelines
Luit Infotech Introduces A Completely Responsive Business Applications Suite LuitBiz
Aptean Expands Canadian Footprint Via Strategic Partnership with Vokeso
Mӧvenpick Hotels & Resorts Becomes First Hotel Group to Globally Implement Oracle Hospitality OPERA Cloud Amidst Accelerated Growth Phase
IBM and SecureKey Technologies to Deliver Blockchain-Based Digital Identity Network for Consumers
IDx and IBM Watson Health Forge Alliance for Eye Health
Theo & Philo Sweetens Business Operations with NetSuite Cloud ERP
IBM Watson Health to Integrate MedyMatch Technology into Cognitive Imaging Offerings to Help Doctors Identify Head Trauma and Stroke
FARYS | TMVW Simplifies Information Management with OpenText
Aspect Software Recognized as a 'Best of the Best' Professional Service Organization by SPI Research
Hearst Selects Oracle Cloud to Fuel Transformation and Business Growth of its More Than 360 Businesses
Finland-Based Stainless Steel Producer Outokumpu Using JDA Transportation Solution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  MagLar, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)