• TechBEST finalists were selected by TSIA corporate and community members who participated in the 2014 Global Technology Adoption, Satisfaction and Planned Spending Survey.
• For the second time, Bomgar was commended for one of the highest Best in Satisfaction marks in TSIA’s annual survey.
Bomgar, the leader in enterprise remote support solutions, today announced it has been named a spring 2014 TechBEST finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Silicon Valley. Bomgar was named a finalist in the Best in Satisfaction category.
The spring TechBEST Awards program recognizes service technology providers in two categories the Best in Satisfaction category for companies that received the highest satisfaction scores from the TSIA annual global survey on technology adoption, planned spending, and satisfaction, and the Best in Show category, selected by conference attendees to recognize the organization that created the best experience in the TSW EXPO.
TechBEST finalists for the Best in Satisfaction category were selected by TSIA corporate and community members who participated in the 2014 Global Technology Adoption, Satisfaction and Planned Spending Survey. As a TechBEST finalist, Bomgar will be featured in TSIA Research, and conference attendees can learn more about the company’s offerings during the TechBEST Showcase being conducted today at the conference. The winner will be announced at the conference on Wednesday, May 7.
“The TechBEST Awards represent the ‘voice’ of the TSIA global community,” said John Ragsdale, vice president of technology and social research for TSIA. “These organizations have demonstrated a solid commitment to customer satisfaction within the organizational structure. It’s our privilege to honor each of them as a proven leader who positively impacts service operations and puts customer commitment first.”
Bomgar is exhibiting at the TSW Best Practices conference and demoing its secure remote support solutions at booth #6. TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the TechBEST Awards can be found at technologyservicesworld.com/.
Bomgar (bomgar.com) is a leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar has offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore.
The Technology Services Industry Association (TSIA.com) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices.