PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Antenna Software | Pegasystems, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Pegasystems Recognized as a Leader in New Gartner Customer Engagement Centers MQ - Report evaluates 14 CRM Business Applications for Customer Service Engagement solutions - Pega.com
Pegasystems Recognized as a Leader in New Gartner Customer Engagement Centers MQ

 

NewswireToday - /newswire/ - Cambridge, MA, United States, 2014/04/29 - Report evaluates 14 CRM Business Applications for Customer Service Engagement solutions - Pega.com. NASDAQ: PEGA

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Pegasystems, Inc. today announced that it has received an improved leadership position in Gartner, Inc.’s April 24, 2014 “Magic Quadrant for the CRM Customer Engagement Center, 2014.” Pegasystems was identified as one of the four leaders in an evaluation of 14 vendors included in the report.

Gartner’s definition of customer engagement center (CEC) extends CRM to reflect new digitalized and omni-channel forms of customer engagement. “The CRM customer engagement center refers to a logical set of business applications and technologies that are engineered to provide customer service and support, regardless of the interaction (or engagement) channel. The goal of the CEC is not only to provide reactive service to customers as they move among communications channels including social media while retaining the customers' context, but also to deliver the appropriate business rule to determine the next best action, information or process with which to engage the customers.”[1]

“We believe the successes of our many global clients improved our position as a leader in both ability to execute and vision in this Magic Quadrant in 2014,” commented Alan Trefler, Founder and CEO of Pegasystems, and author of the forthcoming book Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation.[2] “We now live an era where empowered customers have effectively turned the table on the organizations that market to and serve them. This MQ defines what it means to be a responsive, digitalized business, seamlessly integrating cross channel customer processes that leverage analytics to continually drive the next best action for every interaction.”


[1] Gartner, Inc.,“Magic Quadrant for the CRM Customer Engagement Center, 2014,” Michael Maoz, April 24, 2014
[2] Alan Trefler, Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation, due to be published in June 2014 by Wiley & Sons.

About Pegasystems

Pegasystems Build for Change® Platform (pega.com) is the heart of Better Business Software®. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®.

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Antenna Software | Pegasystems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Pegasystems Recognized as a Leader in New Gartner Customer Engagement Centers MQ

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Pegasystems, Inc. | Gartner, Inc.
Publisher Contact: Press Office - Pega.com 
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Antenna Software | Pegasystems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Antenna Software | Pegasystems, Inc. / Company Profile


Read Software Most Recent Related Newswires:

IBM Services and Retail Analytics to Support Walgreens Field Service Nationwide
Mentor Precision Synthesis Announces Support for the EFPGA Fabric in Silicon Mobility’s OLEA Automotive IC
Oracle Named a Leader in 2017 Analyst Evaluation for Enterprise BI Platforms with Majority Cloud Deployments
IDology Announces Partnership with ThreatMetrix for Powerful Identity and Fraud Prevention
Polish Retailer Marketing Investment Group SA Selects Oracle Planning
Draper James Gains Foundation to Grow Graciously with NetSuite
Intel Custom Foundry Certifies Mentor Physical Verification Tools for 22FFL FinFET Low Power Process
TIBCO Connected Intelligence Cloud Equips Companies for Digital Transformation
WANdisco Launches One of the First Hybrid Data Lake Architectures in Collaboration with AWS
IBM and MTN Help Protect Endangered African Rhinos with Internet of Things Technology
Baker Hughes and KBC Partner to Provide Integrated Process and Operational Software Solutions to the Oil and Gas Industry
Oracle’s New SPARC Systems Deliver 2-7x Better Performance, Security Capabilities, and Efficiency than Intel-based Systems
PROS New Opportunity Detection Uses Machine Learning to Identify Hidden Sales Growth with Existing Customers
Shelborne CAPITAL Corp. Adopts Yardi Genesis2
Noble Systems Joins the Becker’s Hospital Review Health IT + Revenue Cycle Conference

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  SKS Media | SKS Associates Ltd

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)