Absolute® Software Corporation, the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, today announced Absolute Service, a Service Desk solution that is scalable and designed to deal with the challenges of departments, businesses and education organizations.
In support of the Absolute Unified IT initiative, Absolute Service has been designed to integrate seamlessly with Absolute Computrace® and Absolute Manage® technology. This provides existing Absolute customers with the ability to access select endpoint management and security functions directly from the Absolute Service console. For example, Computrace alerts will automatically trigger the creation of incidents, problems or changes so that security responses can be fast-tracked. Additionally, end users can take advantage of software distribution self-service via the customer portal with no interaction required from IT.
“Our customers shouldn’t have to shuffle from console to console in order to manage their environment, endpoints, and users,” said Dr. Darren Williams, Vice President & General Manager, Service Management at Absolute Software. “Our goal is to make our customers better managed, more secure and more efficient. We offer the only solution on the market that allows customers to access endpoint management and security functions directly from the Absolute Service console. With Absolute Service 8.1 customers can streamline their operations and accelerate resolution of security incidents, problems or change requests.”
The strategy to align endpoint management and security to provide a more positive customer experience is supported by industry experts at Forrester. “Service desk customers and the tools and technology they use are experiencing rapid change… To prepare for this future, the best positioned service desk will be customer-experience-focused and proactively make improvements to engage and support how and where these workers work,” wrote Amy DeMartine, Senior Analyst at Forrester Research, Inc., in the February 2014 report entitled “Setting the IT Service Desk on Fire”.
Absolute Service integrates easily with Active Directory and other existing business infrastructure within the Configuration Management Database (CMDB). This provides IT technicians with context and detail for each service request they receive with no need to consult external sources. Additionally, Service Level Agreements (SLAs) can be used to define and track availability and performance objectives so that IT can work as efficiently as possible to deliver exceptional service.
“Absolute Service was easy to deploy and is scalable, perfect for our growing district. Now our IT team works efficiently, with the ability to access the service desk on the go providing a high level of service,” said Gerald Ping, Network Analyst at Charlotte County Public Schools.
Absolute customers have the option to deploy Absolute Service in the cloud or on-premise. With a user-friendly HTML 5 interface that is compatible with most browsers and form factors, IT technicians and end users can access the Service Desk from any device or location to respond to tickets on the go.
In addition, Absolute also announced Absolute Service Help Desk edition as a comprehensive incident management and ticketing solution as a cost effective entry into Absolute Service for organizations.
Absolute Service is available today. More information on Absolute Service is available in this datasheet.
About Absolute Software
Absolute Software Corporation (absolute.com) is the industry standard in persistent endpoint security and management for computers, laptops, tablets and smartphones. The Company, a leader in device security and management tracking for 20 years, has over 30,000 commercial customers worldwide. Absolute’s solutions Computrace®, Absolute Manage®, Absolute Service, and Absolute LoJack provide organizations with actionable intelligence to prove compliance, securely manage BYOD, and deliver comprehensive visibility and control over all of their devices and data. Absolute is positioned on two Gartner, Inc. Magic Quadrants - the Magic Quadrant for Client Management Tools and the Magic Quadrant for Mobile Device Management Software. Absolute is one of only four vendors to be recognized on both Magic Quadrants based on providing customers with the ability to secure and manage many different types of devices using a single solution. Absolute persistence technology is embedded in the firmware of computers, netbooks, tablets and smartphones by global leaders, including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling partnerships with these OEMs and others, including Apple.
This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, the expected performance, functionality and availability of our services and products, and other expectations, intentions and plans contained in this press release that are not historical fact. When used in this press release, the words "plan," "expect," "believe," and similar expressions generally identify forward-looking statements. These statements reflect our current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties you should understand that we cannot assure you that the forward-looking statements contained in this press release will be realized. Furthermore, the forward-looking statements contained in this press release are made as at the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.
©2014 Absolute Software Corporation. All rights reserved. Computrace and Absolute are registered trademarks of Absolute Software Corporation. LoJack is a registered trademark of LoJack Corporation, used under license by Absolute Software Corporation. LoJack Corporation is not responsible for any content herein. ITIL is a registered Trade Mark of AXELOS Limited. U.S. patents No. 5,715, 174, No. 5,764, 892, No. 5,802, 280, No. 5,896, 497, No. 6,087, 937, No. 6,244, 758, No. 6,269, 392, No. 6,300, 863, No. 6,507, 914, No. 7,818, 557, No. 7,818, 803, No. 7,945, 709, No. 8,062, 380, No. 8,234, 359, No. 8,241, 369, No. 8,307, 055, No. 8,332, 953, No. 8,346, 234, No. 8,362, 901, No. 8,418, 226, No. 8,419, 806, No. 8,441, 348, No. 8,510, 825, No. 8,556, 991, No. 8,566, 961 and No. 8,606, 971. Canadian patents No. 2,211, 735, No. 2,284, 806, No. 2,205, 370, No. 2,771, 208 and No. 2,733, 222. U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101. German patent No. 69512534. Australian patent No. 699045. Japanese patents No. 4067035, No. 5220924 and No. 5363305. Mexican patents No. 297,406 and No. 306,287. Russian patent No. 2,460, 220. The Toronto Stock Exchange has neither approved nor disapproved of the information contained in this news release.
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