Noble Systems Corporation, a global leader in unified contact center technology solutions, hosted its 13th annual Select Noble Users Group (SNUG) Conference earlier this month in Orlando, Florida. Attendees from across the Americas, representing numerous industries including financial services, health care, consumer products, hospitality and many more, came together to explore best practices, learn about new products and features, and share ideas to improve performance and reduce costs.
“Since its introduction more than a decade ago, the SNUG event has grown to become a high-caliber conference, and our goal each year is to provide a dynamic and value-added experience for our clients,” said James K. Noble, President and CEO of Noble Systems. “We are excited to see returning faces over the years, as well as to welcome new clients and even future clients. The SNUG conferences give us the opportunity to engage directly with our users, showing them the strength of the Noble solution, and allow us to gain a better understanding of what they need from Noble as a strategic partner.”
Key initiatives at SNUG 2014 included featuring advances in Noble’s fast-growing Cloud-based platforms, as well as highlighting new opportunities for users with its regulatory compliance tools and IQ products for analytics and decisioning. Noble IQ uses the most advanced patented predictive modeling analytics to determine not only when to contact a customer to get a right party connect, but also the best time to contact them to achieve the desired result of the call.This technology has been garnering 15% to 50% productivity increases for Noble clients and is essential for manually dialing mobile phones.
A dinner gala provided the opportunity to thank attendees for their ongoing support in helping the company reach its 25th anniversary later this year. The Americas event will be followed by events in the UK (June) and Australia (July).
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.