PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

PetSafe® Advances Customer Care with Aspect Software, Adds Social Media and Omni-Channel Capabilities - Aspect Software announced PetSafe® will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact center and workforce optimization solutions - PetSafe.net / Aspect.com
PetSafe® Advances Customer Care with Aspect Software, Adds Social Media and Omni-Channel Capabilities

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2014/04/22 - Aspect Software announced PetSafe® will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact center and workforce optimization solutions - PetSafe.net / Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Leader in the pet care and lifestyle market brings cloud-based social customer care to the contact center with Aspect Social;
• Aspect’s fully integrated contact center and workforce optimization solutions to improve the customer experience;
• Omni-channel customer service enables effortless blending of inbound, outbound, social and chat.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced PetSafe®, an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services, will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact center and workforce optimization solutions.

According to recent research findings by Forrester Research Principal Analyst Kate Leggett, social customer care tools and solutions enable retailers to connect with consumers, as well as react to questions and complaints quickly and efficiently. Forrester found that merchants that leverage social customer service have experienced a variety of benefits, including improved customer loyalty, increased customer satisfaction, reduced support costs and incoming support calls and improved agent efficiency.

“More and more PetSafe customers have started to engage us using social media to ask about products and talk to us about pet care issues, so it is essential for the company to become interactive on those same platforms,” Becky Gargis, Director of Customer Care at PetSafe, said. “When upgrading our contact center technology, it was important that we selected a solution that integrated our social customer service activity with the rest of our contact center operations in order to give us a full 360 degree view of our interaction activity. With Aspect Social, Aspect was able to provide a robust solution that gives us a rapid deployment and enables us to see the benefits of our investment very quickly.”

PetSafe will also expand their customer service functionality by adding omni-channel capabilities to the company’s contact center, providing greater care continuity between channels. The company will be adding:

• Aspect Social, a cloud-based social customer care platform that enables PetSafe to apply a consistent set of customer care best practices to all customer care inquiries regardless of channel;
• Aspect Unified IP, a customer engagement platform, which will power PetSafe’s customer interaction operation on a multitude of communication platforms;
• Aspect Workforce Optimization, a workforce optimization solution that includes workforce management, quality management and performance management capabilities, which will integrate PetSafe’s front and back office operations;
• Microsoft Lync, which will provide the company with telephony infrastructure.

“We recognize that contact centers today desire solutions that accelerate time to value. That’s why we’ve created the most comprehensive SaaS, PaaS, and private cloud portfolio in the industry, delivering new cutting-edge cloud capabilities to our customers,” Chris Koziol, president and general manager of Aspect’s Interaction Management division, said. “With consumers taking ownership of their relationships with their preferred brands choosing when, where and how they want to communicate, innovative companies like PetSafe have made investments in omni-channel technologies to enable conversations to move seamlessly from one channel to another.”

Over the last 12 months, Aspect has become one of the premier cloud deployment delivery leaders in the contact center market. From its acquisition of Voxeo and Affiliate partnership with LiveVox, Aspect has built a portfolio of cloud and hosted deployment services rivaling those of any vendor in the market.

PetSafe’s most recent customer experience initiative, Bark for Your Park, enables pet owners, community members, animal shelters and welfare groups an opportunity to win funds to build a new dog park in their town.

About PetSafe®
Headquartered in Knoxville, Tenn., PetSafe® (petsafe.net) is an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services.

About Aspect
Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


PetSafe® Advances Customer Care with Aspect Software, Adds Social Media and Omni-Channel Capabilities

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

PROS to Present at IATA Cargo Network Services Conference
Gamma Deploys Infinera XTM Series for UK Dark Fiber Aggregation Network
Cloud Elements Teams with IBM to Expand SaaS Connectivity in IBM App Connect
Prophet Implements NetSuite OneWorld to Accelerate Global Growth
Mentor Nucleus RTOS Supports Embedded Development on Boundary Devices’ Nitogen6x Platform
Sträva Technology Group Launches with a Mission to Re-Imagine How CRM Technology is Implemented for businesses
NetSuite Announces OneWorld for Nordics-headquartered Companies
Mizuho Financial Group, Mizuho Bank and IBM Japan Building Trade Financial Platform Using Blockchain
SYSPRO Boosts ERP Sales Process with Espresso Xpress Cart
NAKIVO More than Doubles Revenue Worldwide in Q1 2017
NetSuite Announces Massive Global Expansion Initiatives
Mentor Announces Nucleus RTOS Support for I.MX6UltraLite SoC
Trimfoot Moves B2B Integration to the OpenText Cloud
Flotek and IBM Begin Development of Cognitive Reservoir Performance System for Upstream Oil & Gas Industry
Veeva Vault EDC Now Available to Streamline Trial Design and Execution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  NAKIVO, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)