Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together.
“Real-time chat has become the foundation for how customers want to communicate online today. It is convenient for customers and makes companies more approachable to more people,” said Mikkel Svane, founder and CEO of Zendesk. “Zopim has a proven track record of providing tools for proactive engagement. Most importantly, the Zopim team shares our belief in building products that are beautifully simple and easy for any company to use.”
Zendesk plans to integrate Zopim chat with its customer service platform over the coming months in order to offer live and proactive chat for its customers. Zendesk expects that Zopim will ultimately be bundled in all Zendesk customer service platform trials as part of the integration, and existing Zendesk customers will have new options for adding Zopim to their accounts.
Zopim will continue to be sold as a standalone live chat tool, and in the future its customers will gain more options for buying and using Zendesk’s full customer service platform. Zopim, founded in 2008 in Singapore, offers both free and paid live chat plans. Websites use its widget to offer chat in more than 150 countries around the world.
“We started Zopim with a vision of changing the way businesses interact with their customers,” said Royston Tay, Zopim’s CEO and co-founder. “Zendesk’s culture and focus on building great customer experiences fit our own philosophy. Together, we believe we’ll be able to improve the customer experience for even more businesses around the world.”
As a result of the acquisition, Zopim is now a wholly owned subsidiary of Zendesk, and the entire Zopim team is expected to remain intact.
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
This press release contains forward-looking statements relating to, among other things, product plans, expectations and intentions, the integration of Zopim with Zendesk’s customer service platform, corporate integration and other statements that are not historical facts. These forward-looking statements are based on Zendesk’s current expectations and assumptions, and inherently involve significant risks and uncertainties. Actual results and timing of events could differ materially from those predicted or implied in such forward-looking statements as a result of these risks and uncertainties.
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