NewswireToday - /newswire/ -
Richardson, TX, United States, 2014/04/07 - BBX Technologies announced that its Vuesion® Multimedia Contact Center is compliant with key collaboration solutions from Avaya - Avaya.com. NASDAQ: RVSN
BBX Technologies, a leading provider of Contact Center solutions, today announced that its Vuesion® Multimedia Contact Center is compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication software and services.
Vuesion® helps businesses manage their contact centers with a complete solution providing skills based routing, multichannel and multimedia blended distribution, reporting, callback queuing, blended out-dial campaigns and voice call recording. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.0.
Companies benefiting from the interoperability of BBX Technologies and Avaya solutions include those where a formal or informal call center is required to increase agent productivity and efficiency, handle multiple media in a blended and skills based environment, enhance supervisory, statistics and reporting capabilities.
BBX Technologies is a Technology Partner in the Avaya DevConnect program an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, BBX Technologies is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure speeding deployment of new applications and reducing both network complexity and implementation costs.
"We are pleased to keep our Vuesion Contact suite up to date by testing with the latest release of Avaya platforms. This helps ensure interoperability for our mutual customers and Business Partners."
- Driss Bouaazzi, CTO, BBX Technologies
"BBX Technologies latest update to their multichannel contact center solution has undergone formalized interoperability testing. By working with Technology Partners through the Avaya DevConnect program to assess compatibility, this helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
- Eric Rossman, vice president, Developer Relations, Avaya
Avaya (avaya.com) is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
About BBX Technologies
Founded in 1996, BBX Technologies is a telecom software company providing all-in-one SIP enabled unified communications and contact center software applications to small, midsize and Enterprise businesses. With extensive experience in telecom software engineering for contact centers, BBX Technologies delivers highly intuitive and sophisticated solutions that are simple to use. BBX Technologies is an agile market listener, striving to react quickly to customer needs and requirements to create value in the marketplace.