Altitude Software, a leader in unified customer interaction solutions, will be at the Stratégie Clients trade show in Paris (8-10 April) to announce the availability of Altitude uCI solutions in the cloud, providing more freedom of choice to contact centers seeking to achieve true customer engagement.
At Paris Porte de Versailles, Pavillon 7.1, Stand M21-N13, Altitude Software is to announce the roll-out in Europe of Altitude Cloud Contact Center new, powerful, reliable and easy-to-use customer interaction solutions to set up business campaigns and meet customer service challenges. These are completely customizable solutions that can be up and running within a matter of hours with little to no capital investment. Contact centers are able to scale up or down based on demand, while optimizing resources and saving time and money.
More freedom of choice to benefit from powerful solution
“Altitude uCI is a flexible and truly unified customer interaction suite and is now optimized for delivery in the cloud" states Laurent Detournay, Altitude Vice-President for Northern Europe. "We bring companies more freedom of choice to benefit from a customizable, flexible technology offer. Altitude uCI has a great track record in reducing operating costs and investments while achieving true customer engagement”
At Stratégie Clients, Altitude Software will also present Altitude uCI mobile application integration; efficient workflow management, as well as new coaching and recording functionalities. Altitude uCI customer interaction management suite already enables companies to manage all customer interactions including Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - in one truly unified environment.
Stratégie clients expects over 12000 visitors
The Stratégie Clients trade show is the largest event for multichannel customer service and marketing professionals in France. Over 12.000 visitors are expected for the 2014 edition. Altitude Software (Easyphone in France) has a great track record delivering solutions to companies in France and in relevant French-speaking regions for offshore services (namely in North Africa and the Indian Ocean). Customer references include Accolade; APEC; Assurema; Atlas on Line; b2s; Credit Mutuel; Decathlon; Concessionaires Peugeot; EBP; Groupe Henner; JM Bruneau; Laser Contact; LMDE; Mairie de Nanterre; Mauritius Telecom; Multuaide Assistance; Sitel; SNCF; Sodexo; Taaj Voyages; Telelangue; Transcom: Vivetic; Volkswagen Bank; Wato, etc…
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.