PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Loway Switzerland

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Loway Switzerland Announces the Release of the Asterisk® Call-center Customer Satisfaction Survey - Loway Switzerland, developer of the widely used QueueMetrics call-center suite for the Asterisk® PBX, releases its first online Asterisk® and QueueMetrics™ customer satisfaction report - QueueMetrics.com
Loway Switzerland Announces the Release of the Asterisk® Call-center Customer Satisfaction Survey

 

NewswireToday - /newswire/ - Stabio, Ticino, Switzerland, 2014/03/28 - Loway Switzerland, developer of the widely used QueueMetrics call-center suite for the Asterisk® PBX, releases its first online Asterisk® and QueueMetrics™ customer satisfaction report - QueueMetrics.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

The Loway Company, known for the developent of the QueueMetrics™ call-center suite, released its first call-centre customer satisfaction survey as a free eBook.

According to their corporate philosophy that binds accurate data measurement to relevant business improvements, the Swiss company sent to their customers a survey about the usage of Asterisk® and QueueMetrics™ for their daily needs in call-centers management, analysis and statistics. This was done to assess the perceived needs of existing customers so that future improvements could be prioritized. This is the first professional case study of its kind reported in the contact-center industry for installations based on Asterisk® technologies.

Data collection for the survey was done in the period of October and November 2013 and treated as an anonymous online form; not personal information on respondents was collected. Loway did not offer any prize or giveaway to the respondents in order to avoid biasing the sample in their favour and keeping the research as fair as possible.
They had over 150 respondents, ranging from small to very large call-centres. The sample shows that professional users have often started to use GUIs instead of hand-programmed dialplan.

The survey is without any doubt relevant to professionals who creates or manages call-centers with Asterisk®. Too often, an Asterisk-based PBX is still perceived as a risky proposition by clients switching from other systems. Definitely Asterisk® proved to be a valid platform to build contact centres with, and grants its users an impressive level of customer satisfaction.

The survey 2014 is available for free download at QueuMetrics website.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Loway Switzerland

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Loway Switzerland Announces the Release of the Asterisk® Call-center Customer Satisfaction Survey

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Mau Sabot - Loway.ch 
+41 916309765 marketing[.]loway.ch
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Loway Switzerland securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Loway Switzerland / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Deb Sheppard - Medium Psychic Author Speaker

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)