Oracle Communications announced that Telefónica Digital, Telstra Corporation and Verizon Enterprise Solutions received Oracle Communications Innovation Awards today at the annual Oracle Communications Customer Advisory Board (CAB) meeting in Boston, MA.
Oracle Communications presents Innovation Awards to organizations in the communications industry that use its products and solutions for projects that:
• Result in measurable business process improvement
• Introduce innovative products and services
• Deliver an improved customer experience
• Impact the bottom line
Telefónica Digital Details
Telefónica is one of the world’s largest telecommunications companies with more than 320 million customers and operations across Europe and Latin America. With its best in class mobile, fixed and broadband networks, as well as an innovative digital solution portfolio, Telefónica is transforming itself into a “digital telco” that will be even better positioned to meet its customers’ needs and capture new revenue growth.
Telefónica Digital required a reliable, flexible and secure technology platform on which to base its TU Go service, which enables customers to use devices, such as laptops and tablets, to make and receive phone calls and text messages with their mobile number. The company also needed to accelerate its time to market for this service.
Telefónica Digital implemented Oracle Communications Unified Session Manager, Oracle Communications Session Router, Oracle Communications Subscriber-Aware Load Balancer and Oracle Communications Session Border Controller to develop TU Go securely and quickly.
TU Go rings across all devices smartphone, tablet, or laptop where it is installed, each time a user receives a phone call. This new service is aiding customer retention for Telefónica, particularly among those who might consider switching to other providers due to better pricing or plans. Telefónica plans to extend the service into Latin America and other countries in the coming year.
Telstra Corporation Details
Telstra a leading Australian telecommunications and information services company. Telstra builds and operates information communications technology (ICT) and media services, competing in all telecommunications markets with 1,900 points of presence spanning 230 countries.
Telstra needed to upgrade its existing customer relationship management (CRM) system to enhance the way it helps drive customer satisfaction and advocacy, including providing the sales teams with timely access to information on their mobile devices to help progress deals and opportunities rapidly, even when away from the office. Telstra also sought to reduce the time sales representatives spent on administrative functions and enable a truly flexible way of working.
Telstra implemented Oracle’s Siebel Customer Relationship Management, Siebel Mobile Sales, Oracle Database, Oracle User Productivity Kit and Oracle Business Intelligence solutions to expand CRM system capacity on both desktop and mobile interfaces to support today’s connected world.
The new system enables Telstra’s sales force to stay connected via tablets or other mobile devices and do their job on the go, maximizing time with customers, supporting strong customer relationship development and creating deep customer insight. Telstra has also significantly reduced the time needed to capture sales opportunities from 10-12 minutes down to approximately three minutes on a desktop, and 90 seconds on a mobile device. This has helped improve productivity an estimated 20-30 percent and reduce its carbon footprint.
Telstra’s innovation was possible due to the level of teamwork and collaboration between Telstra and its partners Infosys and Oracle. Its CRM project has been also recognized by Oracle as the new global CRM best practice baseline.
Verizon Enterprise Solutions Details
Verizon Enterprise Solutions designs, builds and operates the advanced technology platforms and networks that enterprises and governments rely on to efficiently manage business operations and serve their customers.
The company has experienced exponential growth in its IP-based contact center services business and needed a more robust and scalable underlying system to support new business and accelerate new customer onboarding.
Verizon Enterprise Solutions leveraged Oracle Communications Converged Application Server to enable enterprise customers to create or move contact centers onto IP networks, while still servicing calls from any source including public switched telephone networks (PSTN), IP networks and wireless networks.
With Oracle Communications Converged Application Server, Verizon Enterprise Solutions has helped its customers improve network reliability and provide the flexibility to route traffic between IP and PSTN-based contact centers bridging old and new application technologies for a customer-paced evolution to IP. Further, the high availability, scalability and flexibility of the Oracle solution has increased sales, resolved customer pain points and doubled the capacity of the call processing platform, allowing Verizon Enterprise Solutions to continue its tradition of delivering innovation to organizations for creating better customer experiences.
“This year’s Innovation Award winners have demonstrated an incredible ability to improve business processes and drive growth while delivering an excellent customer experience through the adoption and integration of Oracle Communications solutions. We want to congratulate Telefónica Digital, Telstra and Verizon Enterprise Solutions on their outstanding achievements,” said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.
About Oracle Communications
Oracle Communications solutions (oracle.com/communications) span the communications industry landscape from cross-channel customer experience and business and operational support systems, to network service and session delivery and control solutions enabling service providers and enterprises to deliver and monetize innovative digital lifestyle services, build strong customer relationships, and streamline operations.
Oracle (oracle.com) engineers hardware and software to work together in the cloud and in your data center.
About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Contact: Johanna King, O’Keeffe & Company
P: +1 703-883-9000 x140 - E: jking[.]okco.com.