NewswireToday - /newswire/ -
San Francisco, CA, United States, 2014/03/25 - Investment Validates LiveVox’s Position As A Leader In Enterprise-Grade Cloud Contact Center Technology And Will Accelerate Further Growth In Existing, Global, And Inbound Markets - GoldenGateCap.com / LiveVox.com.
LiveVox, Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies. LiveVox will continue to operate as an independent company and join Golden Gate Capital’s overall portfolio which includes other leading software and contact center technology providers. The additional resources will be leveraged to accelerate LiveVox’s current market growth into existing, global and inbound markets through product, services, infrastructure, and partnership expansions.
Golden Gate Capital is a privately held enterprise and holds investments in more than 35 companies. Investments are concentrated in six strategic industry verticals: software, semiconductors and IT hardware, retail and restaurants, industrials, business and information services, and financial services. While remaining an independently operated company, LiveVox will join Golden Gate Capital’s portfolio of leading contact center technology providers which includes Aspect Software.
“For over a decade, LiveVox has consistently re-set the bar in how contact centers define, achieve, and finance their competitive advantages through technology. The investment by Golden Gate Capital validates our achievements and our ability to continue eliminating traditional business handicaps for contact centers through LiveVox’s enterprise-level, end-to-end cloud solutions,” says LiveVox CEO, Louis Summe. “We are excited about the impact that the additional resources will have on our future growth.”
The investment will focus on advancing LiveVox’s ability to better service existing verticals and make greater strides into global and inbound markets through a more comprehensive, cost-effective and powerful suite of cloud competencies and services. This includes expanding the breadth of LiveVox’s product development, strategic partnerships, professional services, networks and other key resources.
“LiveVox is well-positioned to capitalize on the increasing demands on companies to become more efficient and responsive to customers’ complex and evolving needs,” said Rajeev Amara, Managing Director of Golden Gate Capital. “Already a market leader, LiveVox has strong momentum as evidenced by its impressive track record of growth. We look forward to supporting LiveVox’s highly talented management team as they continue to execute their strategic plan for the company, broadening its reach and enhancing its product set.”
About LiveVox, Inc.
LiveVox (livevox.com) is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way.
About Golden Gate Capital
Golden Gate Capital (goldengatecap.com) is a San Francisco-based private equity investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. The firm targets investments in which there is a demonstrable opportunity to significantly enhance a company’s value. The principals of Golden Gate Capital have a long and successful history of investing with management partners across a wide range of industries and transaction types. Other notable software investments sponsored by Golden Gate Capital include Aspect Software, BMC Software, Infor, Lawson, Attachmate, and Novell.