The Russian contact center market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.
Altitude Software, a leader in unified customer interactions solutions, and Teligent, a leading provider of communications solutions in Russia, will be at the Call Center World Forum (CCWF) in Moscow Radisson Slavyanskaya (Stand D145), March 18-19, to show how contact centers can take a leap forward and reach the next level of customer service.
From true media blending to true customer engagement
True blending of all communication channels and applications, efficient workflow management, mobile app integration and tools for agent motivation are just a few of the Altitude uCI 8 customer interaction management features which help contact centers meet the challenging requirements and needs of today’s customer.
“The Customer is King. Even though this is an old saying, the customer has never had so much power as it has nowadays,” explains Laurent Detournay, Altitude Vice-President for Northern Europe. “The customer expects to receive in the shortest time possible correct and complete answers and service through the channel of his choice (whether it's phone, e-mail or chat). In this new world of transparency and interconnected people, companies need to do more to keep their customers happy.”
CCWF leading event in growing region
The CCWF is the largest contact center and customer service industry event in the Euro-Asian region. Every year it summons thousands of visitors and leading Russian and international suppliers, consulting companies, service providers and integrators.
Altitude Software has been a regular exhibitor at the event and is a gold sponsor at this year’s edition. This year Altitude attends this event together with Teligent. As part of the international company New Frontier Group (NFG), Teligent develops telecommunication solutions for fixed, mobile and IP operators’ networks. Since its creation in 2005, the company deployed a number of innovative solutions for leading telecommunication companies such as British Telecom, Deutsche Telekom, MTS, MegaFon, and TransTeleCom. Teligent’s solution’s offering includes Altitude Software’s customer interaction management software suite.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a 200-strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
*European Contact Center Benchmark Platform 2013.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.