NewswireToday - /newswire/ -
Houston, TX, United States, 2014/03/06 - Channel Partners magazine, a resource for indirect sales channels offering IT and telecom solutions, is pleased to announce that ethosIQ™, has been selected as a winner of the 2014 Channel Partners 360⁰ Business Value Awards.
Fifty winners were honored during an awards ceremony on Feb. 26 at the Spring 2014 Channel Partners Conference & Expo in Las Vegas. These winners will be featured in Channel Partners' March digital issue, May/June print issue as well as an Immersion Center at channelpartnersonline.com/360. The 2014 program was underwritten by AT&T.
"The response to last year's inaugural Channel Partners 360° awards has been overwhelmingly positive," said Khali Henderson, Editor-in-Chief of Channel Partners. "Unlike other programs that honor size and sales, this program recognizes the business value that partners are providing to their customers from holistic solutions." We are pleased to be able to honor twice as many solutions providers that are delivering on this promise in 2014.”
“ethosIQ is about our customers customer. We service customers everywhere through best in class business processes, technology and people. ethosIQ measures our success through our customers success in delivering their branded level of customer experience efficiently and effectively,” says Scott Walker, CEO of ethosIQ.
While ethosIQ offers a range of contact center software implementation and integration services, it’s the company’s two proprietary systems that most differentiate it from others in the field. ethosIQ’s award-winning Customer Engagement Platform (CEP) allows clients to view and manage all customer interactions and processes through a unified platform.
ethosAnalytics is a data-to-dashboards reporting and analytics solution that gives contact centers the ability to combine and interact with data in real time. These offerings improve the overall performance of contact centers by creating a unified end-user experience that is easy to manage and customized to fit the specific needs of each client.
“To win the channel 360 award for this effort is truly a testament to the reality that customer experience matters and through innovation, passion and flawless execution, the industry responds,” says Walker. “ We thank our customers and our ethosIQ team members for helping us achieve this honor and for the recognition of the positive impact to the customer experience in some of the world’s leading companies.”
To determine the winner of Channel Partners 360⁰, companies completed an application that asked them to demonstrate how they are addressing the convergence of IT and telecom services and how they are creating business value for their customers. Channel Partners editors and an expert panel evaluated and scored all applications to determine the Top 50 candidates that exemplify the Channel Partners 360° values.
Founded in 2009, ethosIQ, LLC (ethosiq.com) is the market leader in call center management technology. By implementing a fully scalable solution paired with superior reporting and analytics, ethosIQ empowers companies to better understand and enhance the customer experience. With offices in the United States and Canada, ethosIQ is committed to delivering innovative solutions and is led by an executive team that has decades of industry experience. ethosIQ caters to national brands, including Waste Management, Farmers Insurance and Ticketfly, showcasing its expertise across dozens of vertical markets. In 2013, ethosIQ™, ranked 65 in Inc. Magazine’s32nd annual list of the nation’s fastest-growing privately held companies. In addition, ethosIQ ranked seventh in the top 100 business products and services companies, tenth in top 100 Texas companies and was named the number one fastest-growing private company in the Houston metro area. ethosIQ’s entry on the list positions the Houston-based company among leading brands like Microsoft, Zappos.com and Intuit. In 2011, ethosIQ was honored with Customer Interaction Solutions Magazine’s Product of the Year award, and its Customer Engagement Platform™ v4.0 was named 2012 Product of the Year by Technology Marketing Corporation (TMC).
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About Channel Partners Magazine
Channel Partners magazine is the leading publication for telecom and IT distribution channels. For more than 25 years, Channel Partners has been the undisputed leader in providing news, analysis and education to the indirect sales channels serving the business technology and communications industry. In addition, Channel Partners online delivers a constant content stream of unique and breaking industry news, feature articles and premium downloadable content. As official media of the Channel Partners Conference & Expo and Cloud Partners, Channel Partners is the market leader that channel professionals turn to first.