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Oxford, United Kingdom, 2014/02/27 - Zinc today adds a new accolade to its awards portfolio, with the Frost and Sullivan Customer Value Leadership award for Best Practice in Medical Compliance Software. NYSE: VEEV
The award recognizes Zinc’s market leading commitment to excellence in implementing value-led strategies that deliver return on investment for its life sciences customers.
In analyzing Zinc’s performance, Frost & Sullivan’s report takes into account Zinc’s 12 years of expertise and significant market presence in over 165 countries, acknowledging Zinc as ‘best in class’ provider of medical compliance software for the life sciences industry.
Frost & Sullivan identified three key performance drivers which have been instrumental in enabling Zinc to deliver superior customer value: (1) the commercial effectiveness of Zinc’s workflow-based compliance management solution, which has been able to bring significant improvement in clients’ compliance processes and a 70 per cent increment in the approval of jobs performed using the system; (2) the high degree of scalability and configurability of the Zinc compliance platform, allowing customization to local, regional and global regulatory standards and codes of practices; and (3) the increased productivity and very rapid payback period - between six months and one year - demonstrated by Zinc.
Presenting the 2013 Global Customer Value Leadership Award, Dorman Followwill, Global Partner for Life Sciences and Healthcare from Frost & Sullivan said: “This Award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Zinc Ahead is a front-runner in the medial compliance software market through its highly customizable and robust technology solution that optimizes the total cost of operations for its customers.”
The report further comments that Zinc’s private cloud-based software and services ‘provide security, scalability and validation to the client’s compliance management processes, while still maintaining the integrity and quality of content’.
Receiving the award, Zinc’s CEO James Brown said: “We are delighted to receive this award from Frost & Sullivan and are pleased that our ongoing commitment to providing outstanding customer value has been recognized.
“Since our inception, our focus has always been on delivering excellence and value in our products and our services. We know that true value for our customers relies on our combination of deep industry knowledge, best-in-class technology and an unsurpassed level of customer service, which together deliver the reliability, scalability and productivity that they need.
About Zinc Ahead
Committed to innovation and product excellence, Zinc Ahead (zinc-ahead.com) is the world’s leading provider of software compliance solutions designed specifically for the life sciences industry.
The company’s flagship product, Zinc MAPS, has already transformed compliance processes in more than 100 life sciences companies in 160 countries worldwide, demonstrating rapid efficiency and cost savings. Zinc has recently added Zinc DAM, its own state-of-the-art digital asset repository, to the product range.
Zinc Ahead is a privately-held company with headquarters in the UK and offices across the United States and Asia. The company’s 100 employees are dedicated to providing excellent customer service and support to the 40,000 daily Zinc MAPS users in over 170 countries worldwide.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.