ScreenConnect, a leading provider of self-hosted remote support solutions, announced the release of version 4.1. The new release primarily focuses on the integration of voice over IP (VoIP) for remote meetings and remote support sessions. The VoIP feature is highly configurable, providing users the ability to communicate with customers directly through the session without having to pick up the phone. The VoIP integration supports headsets and intelligently interfaces with speaker/microphone setups as well. The new release also focuses on many performance updates and enhancements to further enrich the product and improve upon speed and efficiency.
• Ability to remove unattended clients from list;
• Updates to Mac and Linux unattended clients;
• Updates to Android and iOS apps;
• Tray links can be added to the client to create admin controlled paths to creating web based support tickets, launch web pages, and more.
“ScreenConnect 4.1 is an important release that meets our customers request for an integrated voice system. Users can now use this new built-in medium to communicate with their audience, customers, trainees or coworkers without needing to pick up the phone,” states Jeff Bishop, Business Development Manager for ScreenConnect. “Reading a chat message is one thing, but hearing the inflection in someone’s voice is key to determining how your message is being received. VoIP will undoubtedly play a big role in our future project planning, we are already getting a lot of great feedback and ideas from the community.”
About Elsinore Technologies
ScreenConnect (elsitech.com | screenconnect.com) is an all-iScreenConnectnclusive solution for remote support, remote access, and remote meetings. The goal of the product is to fill an industry need for a tool that doesn’t charge monthly fees and has a consistent development cycle to make it better and faster with each release. ScreenConnect sets itself apart from the competition in that it is a self-hosted solution that doesn‘t require firewall configurations for the technician and guest. Furthermore, the application is an industry leader in customization, functionality, and return-on-investment.