Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014 Product of the Year Award” from CUSTOMER magazine and TMC, a global, integrated media company. The Award recognizes Noble’s Integration to Salesforce.com™, the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can achieve improved efficiency and productivity.
The Noble-Salesforce.com Integration application gives users instant access to customer information and contact tools in a single user interface, with one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call, and more. Using the power of Salesforce.com’s new Open CTI technology, Noble creates a unified environment by inserting telephony controls into the CRM workspace, creating a single-view for sales reps to execute their daily activities while making use of Noble’s award winning premise and cloud contact center productivity tools. They can handle customer contacts more effectively without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information resulting in more satisfactory transactions and helping increase efficiency and productivity.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its CRM Integration Solution has proven deserving of this elite status and I look forward to continued innovation from Noble in 2014 and beyond."
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says,"The Open CTI technology from Salesforce.com allows Noble to embed our contact management and web applications directly into the sales rep’s workspace, letting them work within the CRM package while having access to a softphone and telephony tools. By combining their salesforce automation (SFA) with outbound contact automation, inside sales teams can benefit from integrated technologies, enabling them to seize on new sales opportunities, increase speed to lead, close more business, and grow sales revenues."
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.